Technical Project Manager

About the Job:The Technical Project Manager will promote customer satisfaction by working within the TMH Technical Services Department to provide worldwide technical product assistance to all Toyota lift truck dealers and customers along with other Toyota companies as required. This work will include, but is not limited to supporting technicians with the resolution of complex technical issues, identifying opportunities for product improvements based on field data, monitoring initial product quality, and more. We're looking for someone with a combination of strong technical and interpersonal skills, as well as a passion for quality and motivation to succeed.What You'll Be Doing:Facilitate and coordinate direct hands on technical support for assigned products including installation, commissioning, and field diagnostic visits to resolve complex technical issues.Serve as Subject Matter Expert for assigned products and works with various Toyota teams supporting product improvements, product development, and customer specific solutions.Oversee the final inspection or testing of products, to determine compliance with Toyota quality standards, product configuration and customer specifications.Development, publication, and approval of advanced diagnostic procedures for current Toyota forklift models including error codes and common field repairs.Continuously facilitate the improvement of the product via technical reports, quality alerts, audits, etc. with the respective manufacturing, engineering, and quality groups.Coordinate and lead monthly technical meetings with Engineering, Manufacturing, Quality Assurance, and Warranty teams to track resolution of technical and quality issues.Assist Sales, Marketing, Product, and Training Departments by providing detailed technical support and product information.Assist the Warranty Department on judgments or understanding of forklifts and related products.Perform field investigations for technical related issues or when requested by Legal.This position requires up to 50% travel (including international) that may arise with minimal notice dependent upon projects.What We're Looking For:Bachelor's Degree in Engineering or Technical discipline preferred. Alternative degrees and extensive work experience in relevant industries will be considered.6+ years of experience providing technical support in the material handling, heavy equipment or automotive industries.ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.Experience with customer or dealer communications and operations a plus.What You ll Get in Return:Toyota Material Handling offers a comprehensive benefits package for full-time employees which includes:Generous Salary + Bonus ProgramLow cost Medical with FREE Dental and FREE Vision InsuranceFREE on-site medical centerOn-site PharmacyFREE on-site gym membershipWellness program ( offers premium discounts for the medical plan )401k matchingGroup life insuranceEmployee assistance program (EAP) that allows for covered behavioral health visitsGenerous paid time off (PTO) allotmentBetween 13-14 paid holidaysNew Parent LeaveAffirmative Action Responsibility:As a proud equal opportunity employer, reasonable accommodations may be available to individuals with disabilities to interview and to perform the essential functions of a role.It is Toyota Material Handling s policy to afford equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.About Toyota Material Handling:Let Toyota take your career to new heights. Toyota Material Handling provides employees with the opportunity to make a meaningful impact through innovation and creativity in an unmatched culture .Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We hire great people from a wide array of backgrounds, not just because it is the right thing to do, but because it makes Toyota Material Handling stronger. We seek individuals committed to excellence with talent, skill and innovation. We offer a generous salary and benefits package with a pleasant and enthusiastic work environment.Learn More about Toyota Material Handling Careers at www.ToyotaForklift.com/CareersFollow us on Social Media:Facebook: www.facebook.com/ToyotaForkliftTwitter: twitter.com/ToyotaForkliftYouTube: www.youtube.com/user/ToyotaMaterialHdlgInstagram: www.instagram.com/toyotaforklift/LinkedIn: www.linkedin.com/company/toyota-material-handling

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