Digital Banking Specialist

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

We are eager to welcome you as a new Digital Banking Specialist to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open- minded ideas to our people experience through the lens of our core values.

Join us at Guaranty Bank & Trust as we continue to embrace technological advancements, providing our community with financial solutions. Be a part of our journey, contributing to our mission while growing in a vibrant and forward-looking work environment.

Job Duties:

* Foster a courteous and professional relationship with customers, representing Guaranty Bank & Trust positively.

* Conduct accurate and efficient customer setups across various digital platforms.

* Guide customers verbally through our range of digital banking services.

* Analyze and resolve issues swiftly while ensuring effective communication and thorough documentation.

* Manage inbound and outbound customer service requests, offering solutions to arising problems.

* Troubleshoot online and mobile banking issues, maintaining a strong emphasis on customer satisfaction.

* Handle data entry and ongoing reviews for digital banking activity and change reports, ensuring accuracy and compliance.

* Adapt to new products, processes, and services, showcasing a capacity for quick learning and flexibility.

* Cultivate an in-depth knowledge of our products, services, procedures, and regulations for accurate and informed customer interaction.

* Enhance our customers' relationship with the bank by ensuring they have access to, and understanding of, all relevant bank features and services.

* Monitor reports and activity to assist in fraud detection, applying critical thinking and foresight.

* Comply with privacy policies and procedures to uphold customer confidentiality and information protection.

* Adhere to all federal, state, and local regulatory rules and regulations, as well as company policies and procedures.

* Complete and pass all required regulatory compliance training as assigned.

* Perform additional duties and tasks as assigned by management.

Qualifications & Skills:

* Excellent written and oral communication skills, enabling clear and concise customer interactions.

* A minimum of one year's experience with key software tools, including Microsoft Office.

* Proficiency in internet and website navigation, essential for troubleshooting and customer guidance.

* Demonstrated understanding and ability to troubleshoot self-service apps and online platforms, preferably with knowledge of digital banking systems.

Education, Experience & Licenses:

* High School diploma or equivalent required.

* Associate's degree in finance, business or other directly related field preferred.

* Minimum 1 year 6 months customer service & banking experience required.