Resident Concierge (10am 7pm)

** Resident Concierge (10am 7pm)**

Conshohocken, PA At Bozzuto, its all about experience. Whether its the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, weve been creating inspiring, engaging and vibrant communities for three decades.

****First and Lasting Impressions:****

The role of **Resident Concierge (Mon Fri, 10am -7pm)** is one of both doing and leading. You and each of your team members are empowered to make first and lasting impressions with all prospects and residents. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships and you are a role model for others who need to do the same. Your natural ability to strike up a conversation and make people feel at home is what drives excellence in resident services. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too).

As an Executive Concierge, your primary responsibilities include:

* Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto

* Coaching, mentoring and providing training to other members of the resident services team

* Solving problems and providing timely assistance to residents and prospects with care

* Planning and executing meaningful events and activities that engage residents and foster a sense of community

* Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community

* Generating awareness, interest and excitement via social media

* Encouraging happy customers to share the love by writing reviews on social networking sites

* Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

* Working weekends or evenings depending on the shift

****You Create Value by:****

* Building a motivating environment that encourages your team to give their very best

* Stepping in and taking responsibility for leading when the PM/APM is not present

* Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home

* Solving problems for your customers and treating them like you would your best friend

* Meticulously following up with everyone

* Playing an active role in making certain the community is impeccable

* Jumping in and covering for team members when needed

* Seeking out opportunities to enhance the customers experience

****What You Bring to Us:****

* College degree preferred

* 2+ years experience in a hospitality, retail, travel or hotel environment

* A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)

* A passion for using the phone to talk and text professionally

* Outstanding communication skills, both written and verbal

* A sharp professional appearance

* Proficiency with various software, apps and computer programs

* An eye for detail and a knack for anticipating a customers needs

* A customer-focused mentality

* Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

****What We Bring You:****

In addition to an award winning culture and amazing work spaces, Bozzuto offers a wide range of insurance options, financial programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to retirement, family matters, health and wellness. Bozzuto is committed to doing everything it can to offer you quality benefits and healthcare coverageincluding access to the best doctors and hospitals at an affordable price. Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V.

**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to