Operations Officer * Work From Home

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us Where your Career is a Force for Good!

Job Description

Why Choose Us?

As one of the nation s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross (ARC) International Services Department (ISD) seeks to prevent and alleviate human suffering around the world by responding to disasters, building safer, more resilient communities, and educating future humanitarians. The American Red Cross stands ready to assist those affected by disaster and crisis across the world through our Red Cross and Red Crescent Movement partners.

The International Response & Recovery team of the ISD serves as American Red Cross focal point for tracking and acting when a disaster that occurs outside of the United States rises to the level where there is a request for international assistance. As part of the Response & Recovery unit, the Response Operations team supports these response efforts with the management of essential data points and processes, development and documentation of procedures, and coordination of internal stakeholder groups.

The Response Operations team is seeking a 6-month Temporary Full Time (TFT) position to boost capacity given the unprecedented rise in international response activities and the launch of new systems and tools.

Responsibilities

Systems Management and Rollout 60%Support the maintenance and clean-up of the Response team files and data across SharePoint and Salesforce platforms;Identify processes and procedures that require adaptation or system revision in relation to the rollout of the new Salesforce based Project Management system;Support users in accomplishing their process tasks and other functions in the new Salesforce based system;Develop comprehensive documentation of system procedures for the Response & Recovery team;Identifying and creating appropriate training guides or tools as needed;Supports the monitors of operation statuses on systems and dashboards, ensuring they reflect accurate information and are in compliance on matters such as reports, payments, approvals, and closeouts;

Doctrine Development 20%Supports the Response Operations Lead in the development of doctrine, topic guides, and tools for the ISD Response & Recovery Concept of Operations (ConOps);Coordinates with subject matters experts to capture their work norms and processes in ConOps materials;When needed, track the progress of targeted ConOps reforms against the planned reform sprint cycle;Response Coordination 10%When requested by the Response Operations Manager, attend Quarterly Review Meetings and Pre-Funding Dialogues with partners;When requested by the Response Operations Manager, provide guidance to Response Leads and other internal stakeholders or the appropriate tools or procedures that can be used to resolve issuesOther Duties as Necessary 10%

Qualifications

Bachelor s degree required, MA in international relations, public health, social sciences, management, or related field preferred.Minimum 5 years of relevant professional experience, with experience working on systems and tools to improve team performance and adherence to procedures.Prior experience working or living abroad, especially in a developing country preferred.Excellent writing, editing and time-management skills, with a high proficiency in Word, PowerPoint, and Excel. SharePoint and Salesforce proficiency a strong plus.Must display flexibility, adaptability, initiative, and a high degree of competence in project support, research and teamwork.Strong interpersonal skills and experience with teamwork and coordination.Excellent writing skills, strong attention to detail, and ability to identify gaps and take the initiative to address them.Demonstrated interest in international development and humanitarian assistance.Fluent spoken and written English required.Combination of candidate s education and general experience satisfies requirements so long as the total years equate to description s minimum education and general experience years combined (Management experience cannot be substituted).

The

salary range for this position is:

$70,000 - $80,000

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Benefits For You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plansHealth Spending Accounts & Flexible Spending AccountsPTO + Holidays401K with 5% matchPaid Family LeaveEmployee Assistance ProgramDisability and Insurance: Short + Long TermService Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life s emergencies don t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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