Customer Service 2

**Job Description** * Answer incoming calls and provide excellent customer service to all callers

* Monitor and respond to customer inquiries received through email

* Make outgoing calls to follow-up on shipment status, resolve issues and update customers

* Track, trace, enter and update shipments

* Assist and support Pilot stations and cartage agents

* Master outside customer applications

* Follow published procedures and work instructions for NCS accounts and bring modifications to managements attention

* Perform other duties as assigned

Company: **Pilot Freight Services**

**Pilot has the best employees in the transportation and logistics industry!**

**e Ssential f Unctions**

**Skills/Competencies**

* Excellent oral and written communication and problem-solving skills

* Technological aptitude using the internet and on-line tools

* High energy with the ability to multitask

* Excellent organizational skills with emphasis on detail

**If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!**

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