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Sr. Manager, Field Product Manager Field Engagement Platforms

Bristol-Myers Squibb

Posted on: 15 Mar 2024

Job Location: Princeton, US

Job Description:

Working with UsChallenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThis position is the Field Product Manager within the Field Engagement Platforms team. The individual would hold a strong hands-on experience to manage depth of the Field platforms across the commercialization enterprise capabilities covering the CRM ecosystem. Functional areas include CRM and Alignment functional domains across matrix functional teams. Role will be responsible for shaping, delivering & supporting Veeva Commercial cloud capabilities & strategic roadmaps for Commercialization global field forces (i.e., Sales, Medical & Access) in partnership with matrix teams in IT and business functional teams. This position will be responsible to set the Products within the Field Engagement Platform strategy & execution, including define the platforms' digital solution roadmap, Co-manage the enhancement backlog, and ensure overall execution of roadmap, translate features and business requirements to create technical backlog, evaluating backlog against other IT and Platform priorities. The position Define technical standards and KPIs, Measure progress toward OKRs, Ensure Platform features meet standards (security, privacy and compliance) and manage health and technical quality of Platform.Key ResponsibilitiesThe primary IT lead responsible to deliver Field engagement platforms to Worldwide Commercialization Excellence and Market Engagement organizations to analyze & validate published requirements to deliver technical solutions.Responsible for the strategic planning and delivery of digital capabilities for those organizations. The strategic planning will include focus on the enablement and speed, simplification, and improved outcomes.Lead the overall product strategy and roadmap for field architecture including business and technical architecture across vendor solutions and platformsDesign & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processLead, plan & deliver new and/or existing strategic platform capabilities that create tangible business value and outcomes.Act as the Field expert for system processes and workflows. Participate in analysis and provide input and recommendations for meeting business requirements. Partner with Veeva to define additional Veeva opportunities at BMS and drive those opportunities to the platform, further enabling the Enterprise Veeva Capability Platform model. Collaborate and Partner with local, regional and global colleagues to drive the adoption and enablement of digital capabilities by effective business process design, change management, end user training.Partner closely with the Medical IT, VAP (MAx), InterCon, and Major Markets IT team to align and identify Opportunities / Synergies in field capabilities and IT investments.Lead and partner with matrix teams to drive and govern change board processes across capabilities and projectsCollaborate with matrix teams (i.e., Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects, and support activities to meet business needsPerform as primary point of contact for IT field product modules needs and service performance.Accountable for the effective management of Field Force aligned IT assets throughout their lifecycle.Drive business case through strong understanding of business needs and articulation of outcome-based approach. Strong presentation skills are required to process requests through the IT investment process.Oversee multiple projects across different business units (i.e., Commercial, Medical and Access) while supporting cross-functional activities related to vendor product releases, capability roadmaps, and other Commercialization field endeavorsExecute & manage IT vendor contract(s) and Service Order(s) as neededEnsure management & control of IT project and / or operational financials and budgets as neededPartner with external platform partners/vendors to influence & drive their product roadmapsIdentify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery processEnsure technical solutions are compliant with BMS policies, procedures, and regulationsIdentify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.Matrix leadership of resources in other IT functions: responsible for ensuring that all IT functions are successful in their delivery of services to the Field Force. Key matrix IT partner functions include platform/enterprise architecture, software/data engineering, application support & maintenance, program management, information & data management, collaboration services, infrastructure services.Qualifications & ExperienceBachelor's degree in computer science, Information Technology, or related field is required. 7+ years of experience in the pharmaceutical industry working on Field force initiatives involving Veeva Commercial capabilities (i.e., CRM, Approved Email, Engage, Account Management, Suggestions, etc.)Experience supporting Commercial, Medical and Access field force systemsExperience using Agile practices & methodologiesUnderstanding of master data strategies and information hubs a plusProven leadership and decision-making skillsStrong presentation, verbal & written skills to deliver clear & transparent communicationsThink strategically while delivering tactically across local and global teamsCan communicate the big picture in terms of overall solution (both functional & technical components) and break it down into smaller manageable work unitsProject management experience with the proven ability to prioritize, handle risk, control costs, adhere to timelines and manage project teams Strong analytical and problem-solving skillsComfortable managing multiple complex initiatives in fast paced dynamic environmentComfortable working with limited direction and/or independentlyRelationship building skills across functions and geographies High energy and works with sense of urgencyFamiliar with documenting current state process flows and/or process mapping tools (Examples: Process mapping in PowerPoints or Visio, etc.)Strong financial experience with budget management and business case developmentExcellent organizational and communications skills, with strategic thinking, and a strong attention to detailTeam player with good leadership capabilities, a diplomatic approach, excellent interpersonal skills, and a positive attitude If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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