Concierge Training Associate

**Concierge Training Associate**

at Shift Las Vegas, Nevada ****About the role/Position Overview:****

In this role as a Concierge Training Associate, you will play a critical role in the long-term success of Shifts operations organization through facilitating and contributing to the Training and Development initiative. The focus of this role will be in facilitating various in-person training sessions across the Concierge organization.

****What you'll do/Duties (Essential Functions):****

* Develop and/or oversee the production of classroom handouts, instructional materials, aids and manuals

* Facilitate continuous training material

* Acclimate new hires to the business and conduct orientation sessions

* Assist in logistical planning for training launches to ensuring there are no delays or interruptions with the training

* Facilitate training sessions in the Concierge organization, ensuring that there is high engagement with the individuals attending and that the information presented is retained

* Support new hires and hiring managers in the first two weeks outside of training by remotely monitoring appointments and providing assistance with process related questions.

* Hosting coaching sessions with underperforming Concierges to help overcome obstacles and improve conversion metrics

* Assist with appointment coverage outside of training, coaching, and planning sessions.

****What we ask for/Qualifications, Skills, & Experience:****

* Proficiency in Google suite products (forms, sheets, docs, slides)

* Previous experience using or maintaining a LMS platform

* Highly Organized

* Sound decision-making skills

* Adaptable to workflows changes

* Ability to present complex information to a variety of audiences

* Excellent communication skills with the ability to motivate people

* Previous experience in a training/coaching/teaching-related role

* Previous customer facing experience

* Proficiency with in-person sales strategies

**Internal Candidate Requirement**

* Recommendation from current manager

* Not currently on a performance improvement plan

* High performance in recent review cycles

* Skillset that matches the minimum requirements of the new role.

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