Front Desk Attendant (Jackie Robinson Training Complex)

**Front Desk Attendant (Jackie Robinson Training Complex)**

at Major League Baseball Vero Beach, Florida **MAJOR PURPOSE:**

A Front Desk Attendant for the Jackie Robinson Training Complex (JRTC) serves as JRTC hotel guests first point of contact, managing all aspects of their accommodations.

**RESPONSIBILITIES:**

* Welcome guests and ensure customer satisfaction through superior guest service.

* Input reservations and perform all check-in and check-out tasks.

* Answer questions about hotel amenities, services, and surrounding points of interest.

* Act as the liaison between guest and support departments to communicate and ensure prompt

* responses to guests needs.

* Handle and resolve guest complaints.

* Complete general administrative tasks such as answering phones and directing calls, monitoring and

* Forwarding emails as needed and assisting with mail and package distribution.

* Maintain updated records of booking and payment, balance daily financial transactions and sell

* Administer health screenings and temperature checks for employees and guests'

* Report any accidents or injuries to management staff immediately

* Other duties as assigned by Front Desk Manager.

**REQUIREMENTS:**

* The preferred candidate will have a minimum (1) year of hotel front desk or similar experience.

* The preferred candidate will have previous cash handling experience.

* Excellent verbal communication, customer service and problem-solving skills.

* Ability to use typical office equipment.

* Candidate must be self-motivated, highly organized, and detail orientated with the ability to work

* independently with minimal supervision

* Ability to work irregular hours including nights, weekends, and holidays.

All in-office and ballpark-based positions are subject to MLB's mandatory Covid-19 vaccine policy

Location (City) * *

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