Retail Operations Director

• Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fostering Support with Partners in the Community.
• Develop and implement multi-year plan for procurement of product donations and winning support of potential suppliers and donors to meet long-term financial projections.
• In cooperation with the store managers and the CFO, develop and manage individual store budgets and support the budgets and operational decisions with documented financial analysis to include: profit margins, sales per square foot in total, last year to current year sales comparisons, cost per donation pickup, ROI of marketing expenses to sales, expenses as a percentage of sales, break-even analysis, and inventory management. Establish further KPIs to demonstrate healthy operations.
• In partnership with affiliate staff, draft grant applications as opportunities arise.
• Ensure the CEO is regularly informed on the status of HabiStore with particular attention paid to leveraging strengths, navigating problem areas, project status and extraordinary events.
• In coordination with the Marketing team draft brochures and other materials describing the advantages of HabiStore contributions.
• Represent the program with potential materials donors.
• Identify and initiate opportunities to reduce expenses and create increased operational efficiencies.
• Provides sustained network development to expand the scope of the HabiStore activities and develop long-term, collaborative relationships with community based trade/business groups, churches, donors and others to secure donations and raise awareness of local affiliate mission in the community.
• Establish and lead expansion to support multi-store operations
• Manage and lead with an emphasis on both people development and business performance.
• Support feasibility studies including business planning, proforma development and site analysis
• Develop operational model to support multi-store operations, identifying efficiencies and cost reduction strategies.
• In partnership with CEO and affiliate leadership, lead new store establishment from rehab/construction of new location to Grand Opening.
• Develop and support highly motivated and inspired teams across the retail locations.
• Develop and Implement Policies and Procedures
• Identify policies that need to be drafted and recommend modifications to existing policies.
• Provide reports on store performance or strategic projections as needed. These reports could include inventory turnover, donation pick-ups, drop offs, discounts, and returns, earnings per store per open hour, earnings paid per employee hour and net cash to organization forecasting.
• Oversee the development of necessary policies and procedures for store operations, sales, salvage, material acquisition, etc.
• Develop and maintain policies and procedures relating to the daily operation of the HabiStore.
• Responsible for operations management, including consistent, safe and positive development of associates and assets in order to provide a high quality donor to customer experience.
• Manage Retail Operations
• Oversee all retail operations and ensure consistent, smooth and efficient operations.
• Responsible for driving donations, sales and profits of the HFHT HabiStores to further the affiliate's mission and working with various internal and external resources to positively promote the Habitat Tucson and the HabiStores.
• Provide training resources to the Store Manager and leadership in order for them to direct store operations in the absence of the Director.
• Supervise HabiStore Management and assist with volunteers and conduct performance reviews.
• Responsible for the volunteer recruitment, training and appreciation in partnership with affiliate Volunteer Resource Director.
• Assist management with retail staff and volunteers to provide a high level of customer service.
• Orient staff and volunteers to the mission of HFH and the HabiStore's role and responsibility.
• Ensure adequate training is provided to staff and volunteers.
• Spend weekly time on the sales floor maintaining a visible presence in the stores and community.
• Monitor expenses within budgeting constraints.
• Enhance the organization's culture by reinforcing core values and fostering a positive work environment.
• Provide training resources to the Store Managers in order for them to direct store operations in the absence of the manager.
• Ensure Accountability to Funding Sources and Board of Directors
• Prepare program/progress reports on a timely basis.
• Prepare monthly KPIs and financial expenditure reports.
• Respond to audits and funding agencies.
• Prepare annual budget for the HabiStores
• Marketing and Community Relations
• Market the HabiStore through the media in an appropriate and cost-conscious manner in cooperation with the Marketing & Communications Department.
• Represent program through personal contacts and public speaking engagements.
• Network with other Habitat ReStores and serve as mentor to interested affiliates.
• Develop and maintain an ongoing relationship with corporate donors, contractors, and community service organizations for gifts in kind.
• Coordinate the development and expansion of a comprehensive advertising and marketing program for the HabiStores.
• Raise the profile of the HabiStores and HFHT in our community.

• BA or BS preferred
• Experience supervising staff required, developing markets and networking plans.
• Three years of related experience in retail operation and management is required.
• Must have demonstrated independent responsibility for program and/or retail management and accomplishing results by building and leading successful teams.
• Excellent interpersonal and communications skills with groups, committees and individuals.
• Computer literate.
• Clear understanding and enthusiasm for Habitat For Humanity's mission
• Proven ability to train semi-skilled and unskilled volunteers
• Ability to speak and write English fluently, bilingual in Spanish is beneficial
• Ability to effectively connect and communicate with volunteers

,founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.

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