Field Service Tech Lead

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What s your calling? For the men and women of Fairbanks Morse Defense it s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We re one of the nation s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it s like to be a part of the Fairbanks Morse Defense team here:

A Field Service Technician (FST) is responsible for installation, commissioning, scheduled and emergency service on the components of the Advanced Weapons Elevator (AWE) serviced by Federal Equipment Company / Fairbanks Morse Defense. The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, project managers, and others as appropriate. The FST is also required to maintain continuous communication with his/her direct manager.

Principle Duties and Responsibilities

ROLE

Relies on experience and judgment to plan and accomplish goals
Ability to diagnose problems and develop solutions for qualified products
Can work independently on qualified products
May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.

TECHNICAL

Meet qualifications for providing Tech Rep support services
Keep current on Engineering Change Orders and Field Service Change Notices
Document work performed on Service Reports and write Condition Found Reports

SAFETY

Operate in a safe manner in accordance with published safety guidelines
Wear appropriate PPE as per company guidelines and accordance with job duties
Report all work related accidents or injuries immediately to the appropriate personnel
Complete annual safety training requirements as outlined on regional safety schedule

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines
Timecards, expense reports, mileage reports, project closure, et al.
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, et al.

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers
Complete scheduled maintenance documentation properly and provide to the customer upon completion of each designated assignment
Maintain customer satisfaction rates according to company guidelines

PERFORMANCE

Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Maintain productive utilization rate according to company guidelines
Adhere to safety regulations
Understand and comply with company escalation processes and procedures
Maintain proper communication with all levels within the organization
Must act and perform as a role model to field service technician associates. Lead by example in all aspects of job requirements
Conduct themselves with a high degree of professionalism and of service delivery
Ability to manage stressful internal and external customer situations with diplomacy.

Qualifications and Educational Requirements

Education and Experience Requirements: High School Diploma or GED required and at least one or more of the following required:
Associate Degree in a technical discipline and four years military experience or relevant industry experience in one or more similar or equivalent product lines serviced by FEC/FMD, or
Four years military experience or relevant industry experience in one or more similar or equivalent product lines
Must be a reliable team player who consistently exhibits a professional demeanor
Must be able to read and interpret product line diagrams, blueprints and schematics
Basic foundation of PLC, and electronic controls preferred
Maintain pertinent operating information to provide independent troubleshooting evaluation
Work independently to return elevators to full operating conditions
Ability to write technical reports including specific work-related tasks performed
Independently troubleshoot and recommend appropriate customer solutions
Strong written and verbal communication skills and ability to communicate effectively with internal and external customers
Ability to manage stressful situations with diplomacy
Organizational and planning skills
Proficiency in English language (verbal and written)
Proficiency in Microsoft Office
Strong mechanical aptitude
Maintain valid driver s license

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the FST is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The FST frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled

Job Details

Job Function:Field Service
Pay Type: Hourly