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Process Specialist

Flexi-Van Leasing, LLC

Posted on: 27 Mar 2024

Job Location: Scottsdale, US

Job Description:

The Process Specialist will play a key role in aligning business process enhancements to organizational goals and long-term objectives. To support operating standardization and process automation, the Process Specialist will document existing operating processes, recommend process improvements, and evaluate the efficiency of changes made to the business process. He/she will be responsible in measuring process efficiency, creating and documenting process designs and developing robust process documentation.

This position works closely between the Operations Department and IT to ensure the operating processes are understood, documented, followed and measured. The Process Specialist works with the operating group to streamline inefficiencies using process management techniques & methods and with the IT team to automate work as needed.

The Process Support will support other functional areas including Field Operations, Fleet Operations, Maintenance & Repair, Business Intelligence, IT, Finance, Customer Support and Commercial.

Major Duties & Responsibilities
Define, document and evaluate existing business process
Determine and outline business process improvement areas to reduce waste and gain efficiency
Oversee the implementation of new workflows and operational processes to improve standardization and allow for automation
Gather, organize, record, and analyze the needs of all customers, internal and external, to understand the direction of process development
Analyze and measure implemented changes to business processes and adjust as needed
Coordinate business process improvement strategies with internal stakeholders
Work with departments to ensure the roll out of new processes is introduced seamlessly and support process workshops as needed
Perform ongoing analyses on business processes related to productivity, quality, cost, and time management and revise and update procedures and policies as needed
Maintain internal catalogue of business unit Standard Operating Procedures and workflows
Develop and maintain a platform for efficiently communicating the roll out of new processes company wide
Include the use of forms to eliminate the guess work and inefficiencies that result from open ended processes

Other duties as assigned

Job Specifications & Requirements

Minimum Education / Qualifications
Bachelor's Degree preferred

Minimum Years of Relevant Experience
2-5 years of working experience in business process mapping, process engineering, or lean/Six Sigma management

Mandatory Technical Skills
Office 365 suite - Excel, Word, PowerPoint, Outlook, Access, SharePoint
Microsoft Excel - ability to create worksheets, charts/graphs, data tables, pivot tables
PowerPoint - ability to create PowerPoint slides, insert graphics/images/shapes, animate slides

Other Preferred Skills:
Certification in business process methods (DMAIC, Lean/Six Sigma, BPM)
Prior experience working with business process mapping and workflow tools (e.g. Vizio, Decisions, KissFlow, SmartSheet)
Excellent diagraming skills

Attributes
Self-driven, a team player and meticulous
Excellent problem solving and analytical skills to find solutions and measure process efficiency
Rapidly adapt and respond to changes in environment and priorities
Ability to elicit cooperation from senior management and other departments
Ability to identify cost-saving measures and improvement strategies
Ability to sell ideas and future state benefits to various stakeholders while navigate competing priorities to lead stakeholders through process change management

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