Back to results: passenger service agent near me / US

Passenger Service Agent

PrimeFlight Aviation Services

Posted on: 26 Mar 2024

Job Location: Cleveland, US

Job Description:

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,team-oriented environment, we want to speak to you!

Perks of the job:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. Additionally, you will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT

You like working as a team, toward a common goal
Enjoy working with internal and external customers worldwide
Greet and assist passengers at the airport with check-in, boarding, and general inquiries

Provide accurate information on flight schedules, gate assignments, and airport services
Handle passenger check-in and baggage processing efficiently and courteously
Assist passengers with self-service kiosks and online check-in procedures
Resolve customer issues and complaints in a professional and timely manner
Offer assistance to passengers with special needs, including unaccompanied minors and travelers with disabilities
Make announcements and keep passengers informed about flight changes and boarding times
You have a great attention to detail
Willing to go that extra mile
You enjoy working with a team or individually to accomplish your tasks
Like to build long term relationships with your customers
Physical activity may include:
- Stand and walk for extended periods of time
- Ability to lift 70 pounds or more
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
- Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

Minimum age of 18 years old
1 year of customer service experience
Comfortable working with computers, mobile devices, and tablets
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proudto be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Apply

Similar jobs

Passenger Service Agent

Cleveland, US

26 Mar 2024

Passenger Service Agent

Cleveland, US

26 Mar 2024

Passenger Service Agent

Cleveland, US

26 Mar 2024

Passenger Service Agent

Cleveland, US

26 Mar 2024