Site Reliability Engineer

Location

USA, Castle Rock, CO (Office only)

An enthusiastic Junior Site Reliability Engineer (SRE) to join our team is required that will be working with global team members, infrastructure and SaaS platforms to ensure the 24/7 availability of business applications, services and systems. You will join an existing team, adding additional capacity to help us continue to fulfill the needs of our growing worldwide organization.

Main responsibilities:

• Provide support via the IT helpdesk for day to day IT matters for the organization staff on infrastructure and related asks
• Manage access to SaaS Systems, including regular reconciliation
• Install and configure software for self-hosted systems
• Perform server maintenance and upgrades
• Servers and services monitoring - resolving or escalating alerts
• Troubleshooting issues and outages
• Actively participate in incident response and post-mortem processes, working to minimize service disruptions and improve system reliability
• Handle IT matters as needed during staff onboarding/offboarding on SaaS and on-prem systems and platforms
• Working with the wider IT team to build, document, and implement internal processes and workflows
• Contribute to the continuous improvement of the organizations security hygiene and policies
• Develop and implement automation tools and scripts to streamline repetitive tasks and enhance operational efficiency
• Continuously learn and grow your skills in areas such as cloud computing, containerization, and automation
• Direct collaboration with staff and teammates in different worldwide locations Prerequisite

Skills and experience

• 1.5+ years of hands-on experience with Linux and comfortable administrating RHEL and Ubuntu-like systems
• Good understanding of networking concepts, ideally with some hands-on experience
• Working knowledge of Windows platforms
• Good spoken and written English language skills
• Good AWS understanding and working skills
• SQL basic skills

The following would be an advantage:

• Experience working in an IT helpdesk/customer support environment
• A hands-on experience working with AWS
• Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet, Ansible, Docker, Kubernetes