Executive Director, Integrated Technology Delivery

We are currently seeking a senior leader to run a Global **Integrated Delivery Management** function within our Core JLL Technologies team. The **Head of Integrated Delivery Management** is responsible for managing a team of delivery managers, solution architects and project/program managers who support our Work Dynamics, Property Asset Management and IPS Business lines. The team is responsible for integrated technology integration, technical project planning, program management, and execution oversight for JLL accounts teams and clients and ensuring delivery excellence. The team will oversee and coordinate multiple delivery teams across JLLT who deliver individual products and perform analysis and design, configuration, and build, testing and training, and deployment. The role reports to the President of Technology Advisory and is a part of our Client Engagement function.* Support Technology Sales Advisors in aggregating technology platform design composed of multiple applications, platforms, and tools into a unified solution.

* Coordinate scope definition documents, pricing worksheets and develops timeline for submittal in RFP and Proposal processes by coordinating with multiple product delivery teams.

* Ensure teams are solutioning technology in accordance with product guidelines and operational standards, ensuring that delivery scope and risks are understood and managed, and that the proposed solution components satisfy the requirements for the project during the sales process.

* Define and document functional and technical requirements and assisting in capturing client requirements.

* Program Manage the integrated delivery of the set of applications ensuring that the overall holistic solution delivered meets and exceeds the expectations of the client, addressing the stated business problem and creating tangible value in accordance with the scope outlined in the solution process

* Coordinate complex requirements among multiple stakeholders and delivery teams performing change management needed to complete delivery.

* Manage the go-live process for new clients, including user acceptance testing and release plans in alignment with the business go-live for outsourcing transitions

* Implement a robust change management program that tracks scope change for technology, re solutioning based on new requirements, and executive stakeholder communication as to the impact of the change.

* Provide effective RAAIDD ( Risks, Assumptions, Actions, Issues, Decisions, Dependencies) management, including proactive management of risks and issues and tracking of key actions, assumptions, dependencies, and decisions.

* Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans.

* Identify the right teams to bring to bear to solve client issues and effectively coordinating those teams to create successful outcomes and effective project execution and governance.

* Engage with and coordinate across product and service teams, including analysts, implementation specialists, engineers, and testers.

* Recruit and retain talent pools globally aligning roles and responsibilities among a cross functional team of Technology Account Managers and Delivery Leaders to drive Client Success

* Continually drive improvement in our internal processes and best practices among team through playbooks supporting each phase of the life cycle. ? Develop KPIs and Metrics to drive team performance and lower total cost to serve

* Ensure alignment within team and accountability to Technology Account Managers for Delivery excellence of teams for operating and client engagement models

* Ensure alignment with Business Technology teams within JLL Business Lines of Work Dynamics, Property Management and IPS for alignment of transition processes and operations

* Serve as escalation for JLLT Regional Technology Directors for delivery challenges

* Continually evaluate operating models and engagement models among team to optimize

* Strong Program Management experience on global platforms, with complex business and regional nuances to manage.

* Solid foundation in technical or solution architecture across multiple platforms - able to discuss technical problems with product teams and relay this to business stakeholders in terms appropriate to them.

* Forward-thinking able to anticipate future tasks, risks, issues and opportunities and plan for them accordingly.

* Experienced in relationship management, internal and external communications.

* Strong Executive Presence.

* Proven ability to navigate in a large matrix organization.

* Self-motivated, able to set priorities and work autonomously.

* Customer-first mindset, focused on ensuring we solve problems for the client, not just on ticking off tasks.

* Knowledge of the real estate industry, Real Estate Operations CRE applications and business intelligence tools is advantageous.

* Business level proficiency is required in both English and the local language for the job primary location.

* Industry certifications such as PRINCE2, Scrum Master, PMI or Six Sigma are desirable.

* Minimum of 10 years of work experience in IT industry or CRE Business Transformation.

* Minimum of 7 years of work experience in leading IT projects / program management or consulting experience.

* Experience in managing simultaneous complex projects from inception to successful

* Experience in technology solution design and development is preferred

* A second European language is a plus.

JLL Technologies (JLLT) is a division of JLL, a world leader in real estate services, that helps organizations transform the way they acquire, operate, manage, and experience space. A first-of-its-kind team combining builders of high-growth tech companies and commercial real estate experts, JLLT delivers a comprehensive technology portfolio of purpose-built solutions and leading-edge, venture-backed companies to meet and exceed the industrys demands for better business intelligence, workplace experience, and smart building platforms. Learn more at .