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Support Specialist II

Link Logistics

Posted on: 09 Mar 2024

Job Location: Newburg, US

Job Description:

Link Logistics Real Estate ("Link") is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes. The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation. Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.

We believe good business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm. ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion. Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees. Just as we give our customers space to grow, we give our people space to grow-and thrive.

RESPONSIBILITIES:

Provide in-house support for Yardi and other Financial Systems applications such as Blackline, Argus, Anaplan, and Concur.
Respond promptly to user inquiries regarding software application issues via helpdesk tools.
Prioritize incoming requests and resolve technical issues related to software applications, including identifying trends & proposing process/technical approaches for resolution.
Adhere to internal audit support procedures and participate in recurring audit support activities as directed by team lead.
Ensure that all requests are resolved in alignment with company's documented controls and change management procedures.
Provide training and guidance to users on how to effectively utilize software applications to maximize productivity.
Document and maintain records of user issues and resolutions in ticketing system.
Collaborate with internal platform teams and application vendor contacts to report bugs and suggest improvements to enhance application functionality and user experience.
Perform special projects as assigned.

QUALIFICATIONS:

Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred. Two-year degree is acceptable with relevant experience.
1+ years of experience as a Support Specialist.
Previous experience in helpdesk support or customer service.
Strong analytical and problem-solving skills with the ability to think logically and critically.
Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds.
Eagerness to learn and adapt to new technologies and software applications.
Able to work independently as well as with a team to find solutions for common or recurring issues.
Familiarity with financial systems software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.).

$67,000 - $75,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected].

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