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Customer Service Manager

CareerBuilder

Posted on: 24 Mar 2024

Job Location: Wilmington, US

Job Description:

Become a part of a dedicated and highly successful COpC team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilents success.
We are searching for a

Customer Service Manager

to join the

AFO Service Contracts and Service Order Management

COpC team!
Key Responsibilities:
Build empowered, collaborative, and accountable culture.
Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs and initiatives.
Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.
Champions and drives a Continuous Improvement (CI) mindset.
Builds

a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and

customers.
Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer.
Ensures dynamic expansion of the organizations scalability and steady productivity gains.
Qualifications

Bachelors or masters degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.
2+ years of managerial experience.
Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture.
Experience in setting a clear and aligned organizational vision.
Demonstrated ability to define and execute strategic plans.
Established track record to define and implement strategies and programs that benefit your area of expertise.
Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution.
Experience working in an audit environment governed by SOX, ISO, and other audit regulations.
Proven ability to lead large teams and ensure operational excellence across the entire organization.
Customer Services/Operations experience preferred.
Excellent verbal and written communication skills.
#LI-PK1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email

Job Description

Become a part of a dedicated and highly successful COpC team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilents success.
We are searching for a

Customer Service Manager

to join the

AFO Service Contracts and Service Order Management

COpC team!
Key Responsibilities:
Build empowered, collaborative, and accountable culture.

Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.

Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs and initiatives.

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.

Champions and drives a Continuous Improvement (CI) mindset.

Builds

a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.

Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and

customers.

Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.

Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.

Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer.

Ensures dynamic expansion of the organizations scalability and steady productivity gains.

Qualifications

Bachelors or masters degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.

2+ years of managerial experience.

Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture.

Experience in setting a clear and aligned organizational vision.

Demonstrated ability to define and execute strategic plans.

Established track record to define and implement strategies and programs that benefit your area of expertise.

Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution.

Experience working in an audit environment governed by SOX, ISO, and other audit regulations.

Proven ability to lead large teams and ensure operational excellence across the entire organization.

Customer Services/Operations experience preferred.

Excellent verbal and written communication skills.

#LI-PK1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email

[email protected]

or contact +1-262-###-####.For more information about equal employment opportunity protections, please visit

www.agilent.com/en/accessibility.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service
About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
We cant wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .

#J-18808-Ljbffr

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