Repo Lot Attendant Asheville NC

POSITION PURPOSE

The lot attendant is responsible for insuring everything pertaining to the lot is done to completion to meet our clients compliance requirements. Will adhere to all company policy and procedures. They will hire staff for positions needed within the office and the field. Will be responsible for insuring drivers are working to meet and exceed their projected goal each week. Will also be required to go out and solicit for new business in their local area.

Job Description:

Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability

Keep track of appointments, delivery times, and transport information

Handling customer personal property pick-ups and vehicle redemptions

Record daily deliveries and releases to reconcile inventory

Assist and support the Repossession Agents when needed

Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly

Monitor the property area and remove outdated property

Communicate with statewide team members

Requirements

1-2 years relevant customer service experience -recovery or collections preferred

High School diploma or equivalent required

Good computer and keyboarding skills with the ability to operate a tablet with apps

Working knowledge of the repossession process, account handling, and vendor communication preferred

Detail-oriented and the ability to multitask

Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines

Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills

Ability to work with a diverse customer and workforce population

Assertive individual with effective investigative and follow up skills

Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment

Work and communicate well with other team members

Physical Requirements:

Use a tablet, laptop, and cell phone

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