Membership Acquisition Representative

At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a proactive and customer-focused Membership Acquisition Representative to join our team.

The Membership Acquisition Representative will play a key role in driving membership growth by promoting Gloria Gates CARE to potential members. The ideal candidate will possess strong interpersonal skills, a passion for customer service, and a genuine interest in helping individuals meet their needs through membership benefits.

WHAT WE OFFER:

• Company paid premium: Medical, Dental, Vision
• 20 days paid vacation, 9 paid holidays.
• 401K retirement savings plan
• Competitive compensation package
• Paid training
• Opportunities for career growth and development
• Contribution to a positive impact and CARE in our community

KEY RESPONSIBILITIES:

• Proactively engage with prospective members through various channels, including in-person interactions, phone calls, emails, and online platforms, to promote membership offerings and convert leads into members.
• Conduct needs assessments and consult with potential members to understand their interests, preferences, and social determinants of health.
• Develop a deep understanding of membership benefits, features to effectively communicate the value of Gloria Gates CARE to potential members and address any inquiries.
• Cultivate strong relationships with community members.
• Deliver persuasive presentations or demonstrations to showcase the benefits of Gloria Gates CARE.
• Collaborate closely with marketing, operations, and customer service teams to align efforts with broader organizational goals, share member insights, and contribute to the continuous improvement of Gloria Gates CARE.
• Stay informed about industry trends, and member preferences to identify opportunities for innovation and enhancement of membership strategies.

EXPECTATIONS:

• Excellent communication skills, both verbal and written, with the ability to effectively engage with members.
• Strong interpersonal skills and the ability to build rapport with diverse groups.
• Results-oriented mindset with a track record of meeting or exceeding targets.
• Ability to work independently with minimal supervision and thrive in a fast-paced environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as needed.
• Positive attitude, resilience, and a willingness to learn and adapt to changing circumstances.
• Commitment to providing exceptional member service and creating positive member experiences.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Proven experience in a customer service environment; at least 3-5 years of experience preferred.

Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.