General Manager

Position: Officials Equipment General Manager (OE GM)

The OE GM will report directly to the owners.

Company Overview: Officials Equipment is the Mid-Souths one and only Pro Shop and online platform for all things hockey, hockey officiating, figure, and ice skating equipment. The Officials Equipment Pro Shop is located inside the Mid-South Ice House in Olive Branch, Mississippi. The Officals Equipment Warehouse is located in Olive Branch, Mississippi. Officials Equipment strives to exceed the expectations of fellow players, officials, and ice skating fans in general to gain life-long customers.

Job Overview: If you love hockey and are energetic, motivated, and have a talent for providing excellent customer service, this is the perfect position for you. The full-time general manager (40 hours/week) is responsible for providing excellent customer service, merchandising, performing shop services along with all tasks related to the warehouse and online platform. The right person will possess organizational, communication, and leadership skills. Representatives of the Pro Shop always offer friendly and knowledgeable customer service to create a memorable shopping experience for the customers. Sales include all aspects of ice sports including referee equipment and apparel. Store and warehouse upkeep, attention to detail, and building rapport with the guests is the primary goal of this position.

Responsibilities and Duties:

• Maintain exceptional customer-service skills, critical thinking, and problem-solving abilities
• Ability to learn and train other employees on hockey equipment, figure skating products, and Pro Shop Services (basic skate repair, skate sharpening, skate bake, etc.)
• Perform all operational procedures accurately, in accordance with operations policies
• Interact and assist customers as needed
• Complete basic sales tasks such as operating a POS (Point of Sale) system, handle money, and doing bank deposits
• Assist with receiving/sending shipments of merchandise
• Create and update employee schedules each month
• Maintain the appearance of store and warehouse which may include general housekeeping
• Manage the website including the layout, products, and descriptions
• Hire, onboard, and train all Pro Shop and employees as needed
• Refine internal systems, processes and workflows in collaboration with the Owners
• Manage inventory as we expand to other sports or product types
• Develop and implement short-term and long-term goals to meet profitability requirements
• Manage and reach key performance indicators (KPI's include sales, profitability, Pro Shop inventory, Warehouse Inventory, & expense management)
• Stay up to date with legal tax requirements and filings
• Schedule and execute social media posts and content
• Other duties as assigned

Qualifications:

• Ability to work nights and weekends is sometimes required
• Experience with MS office suite (Word, PowerPoint, Excel) is required
• Knowledge about hockey and figure skating is required
• Ability to lift boxes ~10-15lbs is required
• Being an organized, self-starter with good communication skills is required
• Completion of some college courses is preferred
• Understanding with web design, web hosting, and social media is preferred
• Experienced referee preferred in either lacrosse or hockey

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.