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Claims Manager, Property Programs

AXIS CAPITAL

Posted on: 14 Mar 2024

Job Location: Alpharetta, US

Job Description:

This is your opportunity to join AXIS Capital a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.AXIS is seeking a Manager Property Programs Claims to join our North America Claims team. The role reports to the Head of Property Claims and Head of TPA & Programs Claims and will act as the owner and single point of contact for all Property Programs Claims. The Manager Property Programs Claims will manage a team of AXIS claims handlers and external TPAs. This leader will have responsibility for Property Programs Claim inventory including review of loss runs, and open claims to determine nature of loss, coverage provided, scope of claim and recommendations regarding settlement/disposition. As well, the leader will develop and maintain relationships with internal and external partners and track and mange via key line of business statistics and metrics.As well, this role will be responsible for leading and developing a team that will be responsible for:Management of E& S direct handled property program claims including the investigation, analysis and evaluation of coverage liability and damages, within best practicesManagement of Third-Party Administrator (TPA) handled property claims, both active and runoff, including the investigation, analysis and evaluation of coverage liability and damages, within best practicesClose collaboration & oversight by the Head of TPA & Program Claims. Close collaboration with the Head of Specialty Complex and the Specialty Complex Claims Team with regard to coverage determinations and coverage litigation. Building and maintaining key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors)Coordinating with the Head of TPA & Programs Litigation and Vendor Management Services, and the TPA and Vendor Lead to deliver best in class TPA handled claims over of property business in North America,Formulating claims and litigation strategies in coordination with the AXIS litigation unit.Providing strategic direction to the Property Programs Claims teams including review of requests for retention of counsel assignments and review of escalation requests for coverage counsel to the Head of Specialty Complex and Specialty Complex Claims team for approval.Collaborating across disciplines and business units.Identifying, liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development.Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)KEY SKILLS & ABILITIES:Demonstrated leadership, organizational, and management skills.Minimum of 3-5 years of property claims experience, with coverage and litigation management experience and/or 5 years management experiencePrimary Property, Inland Marine, and watercraft coverage knowledge is strongly preferred. Investigates potentially fraudulent claims and take appropriate action.Makes recommendations for coverage/settlement/disposition of claims. Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims.Analytical thinker that can drive results using all facets of the legal and claims processesUnderstanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issuesExcellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpointsDemonstrated ability and experience handling property claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management.In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skillsBachelor s degree is required, J.D. or equivalent a plus. Travel is associated with this role.For this position, we expect to offer a base salary in the range of USD 125K - 180K. The specific salary offer will be based on an assessment of a variety of factors, including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more. SummaryLocation: Alpharetta, GA; New York, NY; Red Bank, New JerseyType: Full time

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