Change Manager

W2 candidates only. 1.5 year contract - Change Management Coordinator , Production / Technical Support or Change Coordinator:

3 days onsite work required either in Chicago , IL or Richmond VA or Atlanta GA

Please email resume with contact number and work location preference

Required Skills

• Experience with managing change and/or deployments (release manager) for technical projects in financial services industry
• Experience with BMC remedy
• Ability to work in a fast paced Agile environment with change
• Manage gathering of ticket approvals across teams
• Coordinate tickets throughout lifecycle of status from Planning to Closed and coordinate any exception approvals for tickets not within SLA
• Manage Post Implementation Review incident documentation
• Close tickets with proper paperwork

Production / Technical Support V - Change Coordinator:

Will serve as the primary point of contact for managing release change tickets across the organization. In 2023 we had 441 change tickets across 64 applications.

This role is required to ensure proper creation and approvals of change tickets in compliance with change standards.

Offshore resource available during off US hours but require a role in US to work with teams during the day.

Due to reorg, part of the teams are directly entering tickets while others are populating template for change coordinator to enter. Person in the role to assist in development and roll-out of one single process.

May require late hours on Friday to ensure tickets are fully approved before deployments start on weekends.

• Guide teams in the creation of change tickets in tool and/or creation of tickets
• Develop and rollout ticket future ticket creation process
• Guide teams on proper creation of tasks within teams
• Communicate release calendar dates and manage approval process for exceptions
• Ensure upload of evidence with nonmaterial changes and ensure material evidence is uploaded by Project Managers
• Generation and presentation of change ticket metrics
• Partner with offshore resource to hand off tasks in non US hours
• Present ticket status at change management calls

Desired: Knowledge of JIRA

Viral Patel , IT Talent Acquisition Manager

Mitchell Martin Inc.

Office : 646.###.####

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[email protected] | www.mitchellmartin.com