HR Service Representative

**HR Service Representative**

Brand: Bath & Body Works

Location: Saint-Laurent, QC, CA

Job Area: Human Resources

Employment type: Full-time

Job ID: 02RHC

**Description**

**Overview:**

HR Direct service team in Montreal which is responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions for all of Canada

BASIC FUNCTION

+ Answer benefit and payroll questions

+ Assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HR Access

+ Provide 1st level functional support to associates and managers using the HR Access, MyTalent and Kronos web application on-line.

**Responsibilities:**

* Answer benefit and payroll questions

* Respond to calls assist associates and managers with benefits inquiries and Employee Self Service (ESS)/Manager Self Service (MSS) transactions

* Input appropriate data into the core application of HR Access and Kronos to complete benefit data transactions that cannot be completed through ESS or MSS

* Coordinate with other functional groups within HRDirect as necessary

* Provide excellent customer service to all customers

* Provide first level functional support to store managers entering HR data transactions through the POS.

* Document all calls in HR Direct call tracking system

* Manage the Record of Employment (ROE) process

* Engage Supervisor for issue resolution as needed

**Qualifications**

* Excellent communication skills

* Strong attention to detail and accuracy

* Strong customer service skills

* Ability to work in a team environment to achieve goals

Fluency in English and French Canadian preferred verbal and written

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individuals race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.