Information Technology Specialist Or Manager

Job Purpose: Works with Integris, the bank s 3rd Party IT Provider to provide oversight and coordination of the Bank s information systems, including but not limited to network administration, voice communication, hardware and software administration and support. Documents the health of the banks IT systems, status of approved projects and measures employee satisfaction of the banks technology.

Essential Functions include the following. Other duties may be assigned.

• Provide support for computer systems, phone systems, and other bank IT connected equipment.
• Works the help desk to solve problems that end users face, covering all branch locations. Providing employee training in situations that are reoccurring, or user error has caused.
• Ability to coordinate and communicate at multiple levels while providing great customer service to end users and vendors.
• Supports the bank s core platform and interfacing with vendor support.
• Works closely with 3rdParty IT partner on projects, vendors, submits and monitors IT work tickets, and may travel to branches when needed to assist in IT functions.
• Provides vision, efficiency opportunities and an understanding of what a modern banking information technology system functionality looks like. Explores FinTech opportunities and brings those opportunities to management.
• Support the Information Security Officer (ISO) with implementing security standards and procedures complying with interagency guidelines under the Gramm-Leach-Bliley Act (GLB Act) and the Fair and Accurate Credit Transactions Act of 2003 (FACT Act). (Administrative, technical, and physical safeguards to protect security, confidentiality, integrity, and proper disposal of customer information.)
• Works with the ISO, COO, Sr. Risk Officer and CalTech to keep the Federal Financial Institutions Examination Council (FFIEC) developed Cybersecurity Assessment Tool (CAT) updated to help banks identify cybersecurity risks and determine their preparedness.
• Assists with the annual IT audit including organizing all requested information and communication with the external auditors.
• Assist and documents annual testing of all critical functions of the bank as outlined in the Business Continuity Plan (BCP).
• Support the ISO with the implementation, maintenance and documentation of the bank s Information Security Program and the Information Security Policy. Oversee data security for the bank.
• At least annually, assists in evaluating whether policies, procedures and security controls related to the Information Security Program are sufficient and appropriate. Consider adjustments that may be appropriate due to changes in technology, the sensitivity of customer information, internal and external threats to information, the complexity and scope of bank activities, and the bank s changing business arrangements.
• Supports the ISO, Sr. Risk Officer and the banks training committee with IT and Information Security training bank wide.
• Support the ISO and Sr. Risk Officer with supervising the testing of key controls, systems and procedures set out in the Information Security Program on a periodic basis.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor s degree; and three years previous IT experience, general banking or equivalent combination of training and experience.
• Knowledge of core banking platforms and interfacing with vendor support.
• Microsoft Certified Solutions Expert (MCSE) certification.

#LI-Onsite

#LI-Hybrid