Front Desk Receptionist

Job Description

We are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager.

This position will be primarily in our Spartanburg office with some travel to other office locations.

Summary of Responsibilities

Responsible for checking in and checking out patients, answering phones, scheduling appointments, collecting copays/deductibles/coinsurance/patient balances, answering medical records requests, and other duties as assigned by the manager.

List of Responsibilities/Duties

• Greets patients promptly and professionally
• Registers patients by gathering, verifying, and entering in demographic and insurance information
• Conducts insurance verifications
• Obtains signed consents
• Educates patients on and collects copays, deductibles, coinsurance, and patient balances
• Prepares day sheet, issues proper receipts, and balances cash drawer each day
• Handles telephone receptionist responsibilities as needed
• Assists other front desk staff as needed
• Responds easily to routine requests for information
• Maintains patient confidentiality at all times, and communicates with management regarding procedural changes and concerns
• Participates in professional development efforts to remain current on insurance coverages and regulation matters
• Cooperates and communicates with all staff members and physicians about patient matters
• Contacting patients that miss their appointments to reschedule
• Oversee assigned physician schedule if applicable
• Managed assigned physician scheduling queue

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Required Skills

• Requires accuracy, thoroughness, and an understanding of office policies
• Requires ability to work both independently and collaboratively
• Requires skills in operating computers, EMR software, word processing software, and copier machines
• Ability to multi-task and work at a fast pace

Preferred Skills

• Experience scheduling for multiple physicians
• Insurance verification experience
• Medical records experience a plus

Travel Requirements & Physical Demands

• Up to 5-10% travel per month within the upstate, as coverage needs arise
• Must be able to stand, reach, bend and squat if necessary
• Must be able to communicate with patients and staff professionally and verbally via telephone and email system
• Must be able to sit at a computer for a long period of time and view/type computer data

Our practice offers an extensive benefit package including health insurance, short & long term disability, life insurance, 401K plan, long-term care insurance, educational benefits, uniform stipends, paid holidays & paid time off.