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Associate, Account Resolution (100% Work From Home)

Hyundai

Posted on: 25 Mar 2024

Job Location: Rosston, US

Job Description:

Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovation

Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, Account Resolution is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1. Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.

2. Document all actions taken on account within system of record.

3. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.

4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

5. All other duties as assigned.

Qualifications

Knowledge and Skills:

2+ years collection or relevant experience

Education in lieu of experience

High school graduate

Bachelor's degree preferred

Basic computer skills - Knowledge of Windows including Word and Excel

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer

Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessary

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected]. , Location: Atlanta, GA - 30332 , PL: 591649691

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