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Telephone Triage Nurse (LPN) - Bettendorf (On-Site)

ORA Orthopedics

Posted on: 26 Mar 2024

Job Location: Bettendorf, US

Job Description:

Title: On-Site Telephone Triage Nurse (LPN)

Employment Type: Full Time

Work Hours: Monday through Friday, 7:50 AM - 5:05 PM

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.

Position Responsibilities:

Responsible for handling patient calls regarding medical and post-surgical questions and concerns
Communicating messages from patients to physicians and other providers
Receiving and analyzing INR reports and communicating results to providers
Responsible for processing refills on NSAID/Antibiotics per physicians' orders
Communicating with the patient to assess the urgency of the patient's concern/question
Utilizing the EMR to document patient calls
Serving as a resource to clinical staff regarding medical information and patient assessment
Maintaining patient confidentiality and complying with all HIPAA rules and regulations

Requirements:

High school diploma or equivalent is required
A current unrestricted Iowa nurse license (LPN) is required
One year of prior phone triage experience is preferred
Excellent interpersonal, oral, and written communication skills
Ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds
Knowledge of personal computer applications and Electronic Medical Record

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care. Apply to join our team today!

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