Assistant General Manager

** Assistant General Manager**

**Job Category****:** Hospitality **Requisition Number****:** ASSIS01664 Showing 1 location **Job Details**

**Description**

**The Residence Inn by Marriott Austin - University Area, managed by Moody National Management, LP** **is looking for a Assistant General Manager to join our team. We offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**

**The Assistant General Manager plans and manages the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.**

**Essential Functions:**

* Effectively manage the staff of multiple hotel departments; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and recommend termination of employment as appropriate.

* Implement company/brand programs, develop and manage property programs and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.

* Develop, recommend, implement and manage the hotels annual and long-term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations.

* Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to maintain a high level of customer satisfaction.

* Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets; develop and deliver related training.

* May collect outstanding Accounts Receivables and resolve Accounts Payable issues with vendors.

* Maintain and update personnel and payroll records in compliance with Company policies and procedures; monitor and direct effective employee orientation and training activities.

* Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy.

* Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.

* Assume responsibilities of any line level employee, as needed.

* May assume the responsibilities of the General Manager in his/her absence.

* Perform special projects and other responsibilities as assigned.

**Supervisory Responsibility:**

* May supervise Front Office Manager, Executive Housekeeper, Hosts/Hostess

**Job Specifications:**

* Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.

* Strong interpersonal, customer service, and organizational skills.

* Good management/supervisory skills.

* Ability to study, analyze, and interpret complex activities or information to identify and resolve problems.

* Ability to make decisions with only general policies and procedures available for guidance.

* Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.

* Intermediate proficiency with all hotel-related systems and software.

* Intermediate proficiency with MS Office products, including Word, Excel, and Outlook. Excellent leadership, managerial/supervisory and organizational skills.

* Good understanding of basic accounting functions and financial statements, including profit and loss and balance sheet statements.

* Ability to study, analyze, and interpret complex activities or information to identify and resolve problems and make decisions with only general policies and procedures available for guidance.

* Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.

* Ability to work well in a team environment

* Ability to follow corporate standards and procedures

**Experience and Education Requirements:**

* Undergraduate degree in Hospitality, Business or related field preferred, but not required

* 3+ years of experience as a Manager of one or more hotel departments in hospitality.

**Interpersonal Skills** *Expert* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School Diploma / GED or better.

**Preferred**

Bachelor of Arts or better.

**Experience**

**Required**

**1 year:** Front Desk Supervisory

**Preferred**

Housekeeping Supervisory