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Regional Operations Director

Dunkin' - May Brands

Posted on: 16 Mar 2024

Job Location: Dallas, US

Job Description:

We are seeking a Regional Operations Director that leads by promoting a "people first" culture, people development, best in class guest service, operations excellence and financial accountability based on the company Vision, Mission, and Goals. Effectively inspire and infuse excitement, positive energy, empowerment, knowledge, training, and on-going education to motivate team members to succeed.

Be part of a culture with a strong sense of community and a commitment of inspiring and developing leaders. Develop organizational and time management skills with General Restaurant Managers and to promote work-life balance and while creating an employee high retention atmosphere.

If you enjoy being a part of a team that truly believes our strength are our people and enjoy feedback and collaboration, now is a great time to come grow with us.

Job Responsibilities:

Key member of the leadership team, reporting to the Chief Operating Officer (COO). He or She must monitor and have the pulse of all business operations. The expectation is to be an inspirational leader with great experience in people development, communication skills, business acumen, and exemplary work ethic are requirements of the position.

Lead employees to encourage maximum performance and dedication through development and creating a culture of fun, accountability, responsibility, positive energy, and expectations from both employer and employee.

Evaluate performance of restaurant leadership based on both personal growth, performance, and financial success.

Manage operations by directing and coordinating activities consistent with the established goals, objectives, plans, and policies of the organization.

Establish, implement, and execute comprehensive goals for performance and growth.

Accountable for the daily operations of the stores in your portfolio, including food safety, maintenance, and all administrative requirements.

Accountable for your stores ongoing operations while being responsible for the efficiency and sustainable growth of the business.

Work with COO to design and implement business strategies, plans, and procedures.

Write and submit reports to the COO in all matters of importance and requirement.

Assist COO in whatever is required.

Work closely with leadership team to identify and communicate trends identified in the business to facilitate positive change across the organization.

Manage relationships with partners/vendors.

Requirements

Proven experience as a successful Regional Operations Director.

Effective interpersonal skills, including the ability to build effective work relationships, provide feedback, and coach and develop leadership talent, including the development of new team leads and new managers.

Strong financial background and understanding of P&L's and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations.

Understanding of business functions such as HR, Operations, Finance, Development, Marketing, etc.

Demonstrable competency in strategic planning and business development.

Qualifications and Experience

Working knowledge of data analysis and performance/operation metrics.

Working knowledge MS Office.

Outstanding organizational, communication, people, and leadership abilities.

Excellent interpersonal and public speaking skills.

Aptitude in decision-making and problem-solving.

"You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees."

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