Pre-Sales Consultant

Pre-Sales Consultant

Responsibilities

? Strong customer focus and ability to drive technical solutions quickly and effectively that meets and exceed customer requirements.

? Ability to demonstrate ESM (Enterprise Service Management) and Asset Management products and technologies effectively to audiences of varied technical knowledge.

? Staying current on product developments/releases to a level required for Presentations, demo and POCs.

? Staying current on competitive analysis and understanding differentiators between the company and its competitors.

? Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.

? Proficiency in understanding, managing and executing Sales process and planning. Should be well versed with Strategic Account planning and management.

? Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis.

? Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx.

? Generation of product demo scripts and scenarios and maintaining demonstration environment(s)

? Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.

? Managing the sales bid process by responding to RFIs & RFPs

? Working closely with Sales to ensure successful closure of the sales process.

? Liaising with Product Managers to provide feedback from clients about product requirements.

? Keeping abreast of market trends and product & competitor landscapes.

? Supporting Marketing events user conferences, trade shows, webinars etc.

? Work closely with the Development and Implementation team to provide the right solution to the customer.

? Self-motivated who is excited about technology and willing to innovate.

? Able to travel frequently focusing on South East Asia region for customer and partner meetings.

Qualifications

? Experience in Technical Consultation on Software Enterprise grade application solutioning like CRM, IT Security, Work Force Management, Order Management, Customer Experience Management etc.

? ITIL V4/V3 proficiency will be an added advantage or Expert certified with Exceptional English communication and presentation skills.

? Min 5 + years of Presales experience in ITSM/ESM/ITAM/Automation solutions like Service Now, BMC, HP, CA, Redhat, SAP, Splunk etc.

? Hands on experience on Tools like SUMMIT, Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. is desirable.

? Exhibits prior and current technical expertise in web technology and the ability to learn new technology like GenAI/AIOps/Machine Learning and Large Language Model (LLM)

? Technical understanding of Infra , network and DB concepts. Cloud and SaaS understanding will be an added advantage.

? Functional knowledge of scripting and application development technologies like Java, .Net , Java script etc.

? Worked on bids (RFI/RFX) and pre sales environments with experience of large-scale bid.

? A team player working with sales team to win new business in new and manage existing Accounts.

? You have strong problem solving and prioritization skills.

? You have strong presentation skills.

? You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders in a multi-culture environment.