Provider Relations Specialist

Overview

Company Name: U.S. Physical Therapy, Inc.

Job Title: Provider Relations Specialist

Location: USPh Corporate Houston Office or Remote

Experience: Minimum 3+ years in a Healthcare setting

Employment Type: Full-Time

Pay Rate: Commensurate with Experience

Benefits: Complete Benefits package to include medical, dental, vision, paid time off and a 401K

BASIC PURPOSE:

The Provider Relations Specialist coordinates all administrative duties for the Managed Care Contracting team including but not limited to: managing centralized email inbox; managing centralized phone; route provider and insurance carrier inquiries; meeting coordination as needed; research and coordination as needed; distributing communication and support special projected as needed.

This Provider Relations Specialist will have the following qualifications: excellent oral and written communication skills; strong interpersonal and relationship-building skills; ability to work both independently and as part of a team with professionals at all levels; proficiency in Microsoft Office software applications. Knowledge of healthcare payer contracts, healthcare billing/payment processes, and experience with outpatient physical therapy, occupational therapy, and speech therapy is preferred.

ESSENTIAL FUNCTIONS:

* Manage centralized email and voicemail for the Managed Care Contracting team

* Data entry

* Provider Relations skills

* Special projects

* Distribute prepared informative and educational communication to partnerships

* Support Contracting team as needed

* Other duties as assigned

KNOWLEDGE AND SKILLS:

* Excellent oral and written communication skills

* Thorough understanding of managed care lifecycle

* Strong interpersonal and relationship-building skills

* Ability to work both independently and as part of a team with professionals at all levels

* Proficient in Microsoft Office software applications including but not limited to advanced Outlook skills, Excel, Pivot Tables, etc.

* Knowledge of healthcare payer contracts and healthcare billing/payment processes is preferred

* Knowledge of physical therapy, occupational therapy, and speech therapy is preferred

* Ability to manage multiple projects efficiently and accurately

* Strong written and verbal communication skills

* Demonstrate ability and commitment to excellent customer service to develop and maintain effective working internal & external relationships

* Able to effectively manage conflicting priorities, adapt to ever changing responsibilities, and meet highly structured deadlines

* Excellent critical thinking skills, professionalism, reliable judgment, and the ability to communicate in an articulate and sensitive manner with strategic partners, administrators and internal teams

EDUCATION & EXPERIENCE:

* Bachelor's in Business, Health Care or related field preferred; or high school diploma and appropriate combination of education and experience

* 3+ years' experience in a healthcare settin

Number of employees supervised: 0

Travel Required: As needed

Hours Required: 40/week

About U.S. Physical Therapy:

U.S. Physical Therapy, Inc. ("USPh"), which was founded in 1990, is a publicly held company that operates 673+ outpatient physical and/or occupational therapy clinics in 42+ states. The Company's clinics provide post-operative care for a variety of orthopedic-related disorders and sports-related injuries, treatment for neurologically related injuries, rehabilitation of injured workers, and preventative care.