Arabic Speaking Customer Service

**Arabic speaking customer service**

**Arabic speaking customer service**

This can be an exciting opportunity for someone looking to work from home or someone looking for a new role within Customer Support.

Responsibilities:

Establish an efficient, courteous, and personalized contact with customers by phone, in Arabic.

Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.

Being multitasking and adapting to a very dynamic environment.

Continuously looking for ways to provide an effective solution for Customers needs while improving the teams and your own performance.

Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.

Establish and maintain effective collaboration with clients partners.

Be able to maintain a constructive state of mind even in difficult situations.

Requirements:

Fluency in written and spoken Arabic, and English.

Customer orientation - Know how to identify the client's needs in a precise and direct way to respond passionately to customer requests. The fact that Customer satisfaction is paramount.

Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.

Expertise - Genuine interest and passion for IT, the Internet tool, telecom, and the field of tourism.

Teamwork - Passion for teamwork.

Planning & Organization - Ability to be multitasking to achieve goals personal and team ones

Communication - Excellent verbal and written communication.

Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.

Problem solving - Demonstrate an excellent abil

**Company**: SpotOn Connections

**Location**: in Lisbon

**Job Type**: Permanent

Posted by:

13/05/2021

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