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Posted on: 15 Mar 2024
Job Location: Lookout Mountain, US
Job Description:
Summary:
Supervises daily operations of Seasonal Stands, which includes Cliff Terrace, Rock Shop, Climbing Wall, Makeovers and Seasonal Carts.
Responsibilities:
Leads team in accordance with Culture of Excellence and operational goals.
Ensures excellent guest service in all aspects, including Mystery Shop.
Communicates scheduling issues to Retail Operations Manager. Proactively manages labor during changing business needs.
Delivers excellent guest service.
Assists the Retail Inventory Manager with merchandise ordering and tracking merchandise sales and damages.
Ensures that merchandise is attractively displayed and shops are clean and well stocked to achieve favorable per caps.
Trains partners to include knowledge of opening and closing procedures, proper cash handling and register usage, and Climbing Wall Safety Procedures.
Monitors cash handling procedures to minimize shrink/loss.
Ensures all paperwork is handled in an accurate and timely manner.
Oversees the daily supervision of partners assigned to work on the Seasonal Stands Team.
Ensures that company polices are enforced.
Performs cashier duties as needed.
Performs other duties as assigned by management.
Qualifications:
Models appropriate guest and partner interaction at all times.
Possess an outgoing, friendly personality and the desire to provide quality service.
Ability to convey a conservative and professional image to guests
Ability to work a flexible schedule, including nights, weekends and holidays.
Ability to effectively present information and respond to questions from a group of managers, guests, or the general public; read and analyze business correspondence; to develop and write reports.
Either has received or is pursuing a high school diploma or GED; or four to six months related experience; or equivalent combination of both.
Ability to add, subtract, multiple, or divide. Ability to perform these operations using units of American money.
Ability to supervise and manage up to 10 partners.
Prefer good sales abilities and basic computer skills.
Possess a current driver's license and good driving record.
Ability to stand, walk, stoop, kneel or crouch; Use hands to handle merchandise, prepare food, and use cash register, and lift or move up to 25 pounds.
Compensation details: 17.4-17.45 Hourly Wage
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Cliff Terrace Seasonal Stands Retail Team Leader
Lookout Mountain, US
15 Mar 2024