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Remote Call Center Specialist: Consumer Relations

Walgreen Company

Posted on: 13 Mar 2024

Job Location: Deerfield, US

Job Description:

Pay for this position starts at a base rate of $15.00 per hour and will increase to $16.00 per hour after 90 days of service. In this Remote Contact Center Specialist role, you will support our Consumer Relations line of business, where you will be the voice of the customer by taking a variety of phone calls handling complaints and upset customers. You would be interacting with these customers primarily via phone, and the customer inquiries range from customer concerns, issues, compliments, and general inquiries where you will listen, document, ask questions, mediate, diffuse and seek to resolve the customers inquiry with empathy and care. The most common customer inquiries include updating account information, coupons and transaction information, feedback regarding customer service in our stores and pharmacies, prescription concerns, refunds/my. Walgreens rewards, product feedback, covid testing, scheduling, and vaccination inquiries, and bodily injury and personal property loss call...Relations, Call Center Specialist, Specialist, Call Center, Remote, Technology, Retail

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