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Senior Experience Designer

CareerBuilder

Posted on: 27 Mar 2024

Job Location: Des Moines, US

Job Description:

Highmark Health

Senior Experience Designer

Des Moines ,

Iowa

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This job is part of the Solution Delivery Experience team and will be responsible for the design of Customer, Clinician and Digital solutions as part of the Living Health Design Practice. This job will apply their skills in Human-Centered Design, Experience Design and/or Service Design to design solutions that have measurable impact. Will work within matrixed teams to support design efforts within the Living Health Curated Health Model, Customer Experience, Clinician Experience, and Digital Integrated Experience workstreams. The incumbent will collaborate with Design Delivery Leads, workstream Design Owners, Business Stakeholders to translate goals, feedback and insights into decisive actions that push delivery of solution designs forward. Will work with a true sense of urgency to do the right thing every time for our customers and clinicians.
ESSENTIAL RESPONSIBILITIES
Work within and support the adoption of design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions.
Support Curated Health Model, Customer Experience,Clinician Experience, and Integrated Experienceteams as assigned for project duration.
Work within cross-functional teams and problem solve using visual, communication & service design, interaction design, experience design, and human centered design methods and deliverables to drive solution definition.
Support delivery of a Living Health Design System of standards, patterns and components that define best practices for digital interaction and enable consistent and rapid development of highly usable and engaging digital solutions for the digital Integrated Experience.
Provide subject matter expertise, innovative solutions, and detailed requirements to project teams on multiple, complex projects in one or more of the following areas: information architecture, user experience design, user interface design, visual design, content strategy, and/or usability and research.
Responsible for understanding business, customer and clinician problems and collaborating with project teams and key stakeholders to take a project from inception through detailed requirements and implementation using one or many of the following methods: brainstorming exercises; sketching; rapid prototyping; research and usability tests; persona development; heuristic analysis; task analysis; and/or user needs analysis.
Strong understanding of emerging trends in healthcare and other verticals and analytics that will inform development of best in class, user-centered design experiences.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Human Factors, Interaction Design, Graphic Design, Communications or related field
Substitutions
6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
Human Factors, Interaction Design, Graphic Design, Communications or related field
EXPERIENCE
Required
5 years in User Experience Design, Service Design, Human-Centered Design
Preferred
3 years of Healthcare Insurance industry business and operational knowledge
3 years with design system and standards definition
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Leadership Skills
Organization and Planning Skills
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement

: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$57,700.00
Pay Range Maximum:
$106,700.00
Base pay is determined by a variety of factors including a candidates qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (

)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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