Change Analyst

W2 candidates only. 1.5 year contract - Change Management Coordinator , Production / Technical Support or Change Reviewer

3 days onsite work required. Open to any of these locations Atlanta or Richmond or Chicago

Please email resume with contact number and work location preference

Required Skills

• Experience with managing change and/or deployments (release manager) for technical projects in financial services industry
• Experience with BMC remedy
• Ability to work in a fast paced Agile environment with change
• Manage gathering of ticket approvals across teams
• Coordinate tickets throughout lifecycle of status from Planning to Closed and coordinate any exception approvals for tickets not within SLA
• Manage Post Implementation Review incident documentation
• Close tickets with proper paperwork

Change Reviewer / Production / Technical Support V - Change Coordinator:

Will serve as the primary point of contact for managing release change tickets across the organization , across 64 applications.

This role is required to ensure proper creation and approvals of change tickets in compliance with change standards.

Offshore resource available during off US hours but require a role in US to work with teams during the day.

May require late hours on Friday to ensure tickets are fully approved before deployments start on weekends.

• Guide teams in the creation of change tickets in tool and/or creation of tickets
• Develop and rollout ticket future ticket creation process
• Guide teams on proper creation of tasks within teams
• Communicate release calendar dates and manage approval process for exceptions
• Ensure upload of evidence with nonmaterial changes and ensure material evidence is uploaded by Project Managers
• Generation and presentation of change ticket metrics
• Partner with offshore resource to hand off tasks in non US hours
• Present ticket status at change management calls

Desired: Knowledge of JIRA

Viral Patel , IT Talent Acquisition Manager

Mitchell Martin Inc.

Office : 646.###.####

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[email protected] | www.mitchellmartin.com