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Poker Manager

Caesars Entertainment

Posted on: 09 Mar 2024

Job Location: Baltimore, US

Job Description:

Job Description

SUMMARY:

Responsible for the overall operation, supervision, and administration of the Poker Department

JOB FUNCTIONS:

Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install
Responsible for overseeing daily operation of Poker Academy
Assists in the development of short- and long-range plans for the Poker department
Establishes and administers an operating budget
Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations
Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved
Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests
Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements
Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes
Recommends policy changes according to procedure
Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company
Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play
Provides an outstanding Poker experience/environment
Responsible for the achievement of Total Service objectives and return visits of profitable customers
Adheres to all regulatory, company and department policies and procedures

QUALIFICATIONS:

Bachelor's degree (or equivalent college or technical school)
10+ years casino operations experience with progressive supervisory experience
Demonstrated ability to deal effectively with employees at all levels
Strong organizational and analytical skills
Computer literacy

SUPERVISORY RESPONSIBILITIES:

Poker Supervisors, Poker Dealers, Poker Clerks

PHYSICAL REQUIREMENTS:

Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Responds to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed

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