Guest Services Associate

**Guest Services Associate**

Sevierville, 1424 Old Knoxville Highway, Sevierville, Tennessee, United States of America Req #369 Monday, February 28, 2022 **Wilderness at the Smokies is currently hiring for Guest Service Associates!**

**JOB SUMMARY:**Accommodate resort guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations and presenting statement to and collecting payments from departing guests. Provide excellent customer service to our guests.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** **:** This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time-to-time.

*All job duties relative to guest service: greet, register, assign rooms, verify credit, compute bills, collect payments and make change for guests, etc.

*Perform bookkeeping activities such as: balancing cash and guest accounts; review accounts and charges with guests during the check-out process; post charges for rooms, food & beverage and other miscellaneous charges; assist in solving billing discrepancies.

*Attend training sessions and practice training initiatives.

*Strive to be the best through knowledge of products, policies, procedures & knowledge of techniques, skills, equipment, procedures and materials.

*All other duties as assigned by management.

**SUPERVISORY RESPONSIBILITIES** : N/A

**QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Experience with or ability to learn the reservations system used at the resort.

*Excellent verbal and written communication skills. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflict.

*Knowledge of local area such as places to each, attractions, able to give directions, etc.

*Excellent time management skills (i.e. multi-tasking and effective follow-up) and problem resolution skills.

*Ability to gather and analyze information from various sources and choose a reasonable/responsible course of action.

*Ability to be creative while staying within established guidelines when responding to guest requests.

**EDUCATION and/or EXPERIENCE:** High school diploma or general education degree (GED) along with one to three months related experience and/or training. Customer service background preferred.

**LANGUAGE SKILLS:** Proficiency in English language is required in order to effectively communicate with guests/associates.

**MATHEMATICAL SKILLS:** Ability to recognize numbers, add and subtract two-digit numbers and measuring units.

**REASONING ABILITY:** Ability to apply common sense understanding to carry out simple one, or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

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**OTHER QUALIFICATIONS: Willingness to perform any required task within associates capabilities in order to effectively meet the needs of the company/guests. Ability to get along well with others.**

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**CERTIFICATES, LICENSES, REGISTRATIONS** : N/A

**PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; smell. The associate is occasionally required to sit.

The associate must regularly lift and/or more up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the associate is occasionally exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.

**SAFETY CONSIDERATIONS:** Use proper safety procedures including bending, lifting and safe use of equipment. Alert to resolving and reporting situations, obstacles and objects that could pose a safety concern for guests, associates and self. Uses PPE equipment, as required, to reduce associate risk against hazards. Follows proper procedures concerning protection against blood borne pathogens.

**WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentia

**Other details**

* Pay Type Hourly

* Min Hiring Rate $12.00

* Max Hiring Rate $12.75