Director, America's Retail Operations Stores

Job Description

Are you dedicated, strategic focused, and fascinatedby Retail Operations?

Comejointhe Retail Operations team and bring your ability to quickly analyze, think and respond to the constantlyevolving retail business needs!

As the Director of Retail Operations at the LEGO Group Americas, you will be instrumental in ensuring the operational excellence of our retail stores across the regions. Reporting directly to the VP of Stores, Americas, and EMEA, you will manage a team of operations professionals and collaborate closely with the East and West Senior Directors of Stores and District Managers, Global Excellence, and EMEA peers. In addition, you will work indirectly with digital teams to upscale resources. Your role will be pivotal in supporting initiatives that cultivate motivation and satisfaction across all LEGO stores in the US and Canada.

Core Responsibilities:

Strategic Leadership:

• Develop and implement strategic plans to optimize retail operations and drive business growth aligning with organizational goals.
• Collaborate with senior leadership to align operational strategies with overall business objectives.
• Provide strategic mentorship and direction to the operations team to ensure the successful execution of initiatives.

Team Leadership and Development:

• Lead, coach, and mentor the operations team to drive performance excellence and cultivate a culture of continuous improvement.
• Provide leadership and support to District Managers, encouraging collaboration and alignment with store-level operations.
• Identify training and development opportunities to improve the capabilities of the operations team.

Cross-Functional Collaboration:

• Work closely with the East and West Senior Directors of Stores to align operational strategies and initiatives with regional objectives.
• Collaborate with Global Excellence and EMEA peers to share standard processes, tap into connections, and drive operational excellence.
• Partner with digital teams to upscale resources and ensure alignment between digital and brick-and-mortar retail operations.

Support Initiatives for Motivation and Happiness:

• Find opportunities to improve motivation and happiness across all US and Canada store locations.
• Collaborate with PPC (HR) and other relevant partners to develop and implement initiatives that support employee engagement, well-being, and career development.
• Support and drive diversity and inclusion initiatives.

Operational Excellence:

• Be responsible for all aspects of store operations, including inventory management, logistics, facilities/ PO maintenance, and compliance with company policies and procedures.
• Implement best practices and standard operating procedures to ensure consistency and efficiency across all retail locations.
• Supervise key performance indicators (KPIs) and operational metrics to assess performance and find opportunities for improvement.

Do you have what it takes:

• Preferred Bachelor s degree in a business-related field or equivalent working experience
• 5+ years experience in Operations, matrixed organization (supporting retail stores is a plus).
• Strong leadership skills with a shown ability to lead and develop strong teams.
• Strategic problem solver with the ability to develop and implement operational strategies that drive business results.
• Excellent communication and interpersonal skills, with the ability to collaborate optimally with cross-functional teams and senior leadership.
• Experience in the retail industry, with a strong understanding of retail operations, inventory management, and customer service standard processes.
• Knowledge of LEGO Products, brand, and culture preferred.
• Experience partnering with senior level leaders (VP) to ensure the people agenda is aligned with the business priorities, including experience acting as a coach, Policies and procedures, Efficiency, and trusted advisor to senior leaders.
• Strong track record of handling multiple priorities and deadlines across several partners in a constantly evolving and increasingly sophisticated business and retail environment.

New Location Update

The current work location for this role is 501 Boylston Street, Boston, MA. In 2025, we will transition to our new permanent office location at 1001 Boylston Street, Boston, MA. Specific move dates for roles are to be determined and communicated in 2024.

Hybridworkingmodel

Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

Join the global LEGO team

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Children s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

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