Senior System Engineer

Job Role : Senior System Engineer

Experience : 6-10 Years

Job Location : Chennai

Position Summary :

• Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Plans and coordinates the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies.
• Conducts system analysis and development to keep systems current with changing technologies.
• Coordinates communication and support between user-community and the technical / operations functions of IT in relationship with all Windows / Linux functions.
• Provides recommendations and technology roadmaps to management in the research, design, and development of effective operating programs, systems, procedures, and practices.
• Ensures the use of performance data and historical metrics and provides and maintains related technology documentation.

Job Duties :

• Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Responds to live site issues, and executes software, platform, and configuration changes.
• Ensures the use of performance data and historical metrics to plan effectively for growth needs including plan upgrades and optimizations, migrations, and new implementations;

identifies and resolves efficiency issues, and improves functionality.

• Provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information.
• Participates in the development of best practice standards including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies, and migration strategies.

Validates and adheres to these defined best-practice standards.

• Works with team lead / manager to set direction regarding authorized software (operating system and application) installed on servers and workstations.
• Oversees applications running and identifies and resolves problems; continues performance enhancements with measurable benchmarks.
• Researches software updates and patches to supported applications and various operating systems; assists system engineers with installation and testing, as necessary.
• Interfaces with various areas of IT staff to support ongoing efforts, and works with external resources and vendors, giving and receiving information.
• Assists software engineers with complex or more difficult technical support inquiries related to hardware maintenance and / or repairs, as necessary.
• Provides technology stewardship for distributed technologies such as DNS, SMTP, DHCP domain controllers, active directory applications, printing, mail, web servers and FTP services for the Enterprise.
• Ensures that the SDLC environments (Development, QA, Production) are properly configured and synchronized.
• Recognizes and addresses potential areas where existing policies and procedures require change, or where new ones need to be developed;

this is especially important when guiding and supporting future business lines and expansion.

Education :

An undergraduate degree from an accredited college or university with a focus in Business Information Systems, Computer Science, Information Technology, or related discipline;

or in the absence of a degree, directly-related job experience in planning, and coordinating the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies, where a number of years and proven knowledge may offset the degree requirement.

Experience :

In addition to the education outlined above, at least 10+ years of experience in troubleshooting hardware / software for servers and workstations;

at least 6+ years of systems engineering experience, designing and implementing VMWare and Microsoft server / workstation technologies.

Thorough knowledge of and experience with Windows, VMware Virtualization software* (Lab Manager, ESX) Microsoft Active Directory;

TCP / IP / DHCP / WINS / DNS, SharePoint, Email, SAN Technology, PowerApp.

A proven track record of executing day-to-day maintenance tasks including problem determination / resolution, and root-cause analysis.

Requires broad technical capabilities to distinguish between hardware / software-related problems as well as effective communication skills with the ability work both independently ad as a member of a team as needed.

Prefer a Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Information Technology Professional (MCITP) Enterprise Administrator;

however related experience may be substituted for the certification providing with intent and ultimate action to achieve certification.

Ability to utilize performance data and historical metrics to plan for future Enterprise growth and to provide and maintain related technology documentation.

Configuration Management Disciplines - Required / Preferred Experience & Skills :

• Supporting and implementing Linux systems
• Strong IIS experience
• Supporting and implementing load balancing
• PowerShell / Scripting skills preferred
• Microsoft SCCM / SCOM experience a plus

Internal Operations Disciplines - Required / Preferred Experience & Skills :

• Experience with supporting and maintaining VMware clusters, MS Exchange, and SharePoint
• Experience with supporting and managing backup / recovery systems / technology
• Experience with Cisco Call Manager / UCCX management and administration
• PowerShell / Scripting skills a plus
• Microsoft SCCM / SCOM experience a plus