Administrative Officer/Customer Relations Manager

** Administrative Officer/Customer Relations Manager**

**Department of the Treasury**

**Location**

1 vacancy in the following location:

+ **Duties**

**WHAT IS THE CHIEF OF STAFF**

A description of the business units can be found at:

The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

* **Represents the SCR in contacts with other IRS executives/officials, representatives of other agencies, and officials from the private sector regarding cross-functional or building/geographic area-wide administrative support matters and initiatives. Provides key linkage/coordination between customers and providers in ensuring cross-functional support activities and initiatives are carried out. Serves as the primary liaison with service providers requiring information about activities impacting multiple functions within a single location.**

* **Serves as the SCR's principal 'problem solver' for identifying, analyzing, and resolving building/geographic area-wide or multi-functional problems and complex issues. Develops new or 'cutting edge' solutions/courses of action that ensure all related issues are identified and effectively integrated across functional lines as appropriate. Ensures that the appropriate senior leadership/managers or other service providers are alerted of any emerging issues, systemic problems, developing trends, etc. As necessary, coordinates with service providers to implement solutions/courses of action.**

* **Assumes a leadership role in coordinating building/geographic area-wide or cross-functional administrative activities and initiatives. Continually studies, analyzes, and anticipates building/geographic area-wide program activities, initiatives, and/or requirements. As needed, coordinates the development of action plans and schedules for initiating multiple cross-functional projects, including projected personnel, equipment, and/or budget requirements. Establishes criteria for measuring degree of project achievement and customer satisfaction.**

* **Ensures plans are consistent with Service goals and policies while meeting customer needs and expectations. Provides briefings and prepares comprehensive reports to keep the SCR, other executives/managers, and NTEU (National Treasury Employees' Union) officials apprised of all facets relative to cross-functional program initiatives and projects.**

* **Develops and implements strategies for creating effective partnering with NTEU representatives. Creates unique methods and approaches for establishing and maintaining positive work relationships in order to foster trust and cooperation. On behalf of the SCR, serves as the initial key focal point in addressing/developing remedies to extremely significant building/geographic area-wide or cross-functional administrative support issues/disputes/concerns between management and labor.**

* **Monitors MOU's (Memorandums of Understanding) and other agreements to ensure appropriate resources are utilized so that customer expectations, timeframes, and commitments are met. Identifies areas requiring attention, develops approaches/strategies for addressing, and apprises the SCR and functional heads accordingly. Assumes a leadership role for developing/revising MOU's between/among customers, service providers, and/or NTEU.**

**Requirements**

** Conditions of Employment**

**STANDARD POSITION DESCRIPTIONS (SPD):

PD93500**

Visit the IRS to access the position descriptions.

* If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 150-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

* Obtain and use a Government-issued charge card for business-related travel.

** Qualifications**

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

**SPECIALIZED EXPERIENCE:** **GS-14 LEVEL:** You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13, in the Federal service. Specialized experience for this position includes: Demonstrate accomplishment of administrative support services and operations assignments that required a range of knowledge of management principles and labor relations concepts, and project management techniques needed to manage cross- functional work processes. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects of personnel, facilities /building management, time management, incident management and safety/security, program requirements. It also includes positions where you demonstrate use of judgment to choose, adapt and interpret appropriate guidelines and apply these guidelines to complex cross functional program issues and problems encountered. Additional examples of specialized experience include representing a team in cross functional labor relation issues including negotiations and acting as a subject matter expert to lower graded co-workers. You may also, on behalf of management, have heard grievances of a cross functional nature and will coordinate and lead local negotiations. At this level, your experience should demonstrate high level skill in communicating effectively, both orally and in writing, to prepare assessments, to conduct meetings, to identify and resolve complex problems and skill in meeting and dealing tactfully and persuasively with others to resolve issues which are controversial/sensitive in nature

**MEET TIME IN GRADE (TIG) REQUIREMENT:** Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.

For more information on qualifications please refer to **.**

**TIME AFTER COMPETITIVE APPOINTMENT:** By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

**Education**

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements a