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Passenger Service Agent

Dnata

Posted on: 13 Mar 2024

Job Location: Romulus, US

Job Description:

dnata is hiring Passenger Service Agents at DTW Airport!starting pay rate $15.00/hrmust be flexible with your schedule-hiring part time shift hours* Weekly pay, 401K, paid time off, paid training and company uniforms *We are Reconnecting a Better World through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded Ground Handler of the Year for seven consecutive years and are committed to our Vision of being the world s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you re looking for a highly rewarding career in aviation services, you re looking for dnata!dnata is one of the world s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:Electronic check-in of passengers for international travelVerification of documents for international and domestic flightsAssign passenger seatsEnsure correct boarding passes are provided to each passenger for the assigned flightVerify ticket and seat reservationsMatch manifest to on-board countAnnounce arrivals and departures as necessaryProvide information to passengers/customers as requestedConnect/disconnect Jetway/stairs as necessaryAssist with baggage tagging and baggage claim reportsMaintain current knowledge of all flight times during designated shiftMaintain liaison with Airlines, Customer Service Representatives and Ground HandlersPerforming other duties as assignedPossess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizationsPossess a high school diploma or GED equivalentExcellent communication and interpersonal skillsPossess basic computer literacyAbility to stand, bend, stoop, and walk for extended periods of timePush, pull, lift, and load up to 70 poundsExceptional customer service skills

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