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Beauty Ambassador, Dior

Neiman Marcus Group

Posted on: 24 Mar 2024

Job Location: Miami, US

Job Description:

Job Description

NEIMAN MARCUS GROUP

NeimanMarcus Group (NMG) has been the premier destination for luxury fashionand goods, superior service, and an elevated retail experience for morethan a century. Today, 9,000 associates contribute to the success ofNMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.There are 38 full-line Neiman Marcus stores in cosmopolitan marketsacross the United States and a sophisticated digital platform thatattracts shoppers worldwide. Bergdorf Goodman operates two stores inlandmark locations on Fifth Avenue in New York City andBergdorfGoodman.com, catering to loyal luxury customers globally. NMGalso owns five Last Call stores and Horchow.com, an e-commerce site thatoffers premium furniture and home decor.

Asan organization, NMG is on a transformational journey to become thepreeminent luxury customer platform. NMG continues to deliver the bestintegrated customer experience and has evolved the business to succeedin the ever-changing retail landscape. NMG is a relationship business.What differentiates the organization from other luxury retailers are itsunique assets: a strong store footprint, the most knowledgeableassociates, an engaging online experience, solid brand partnerships,innovative digital and in-store experiences, the most loyal luxurycustomer base, and a strong balance sheet.

Ourcustomers will always be at the center of everything NMG does. Thecompany continues to reinvest in new technologies that enhance thecustomer experience. NMG meets customers where they are. NMG's goal isto offer customers a seamless experience across its stores, online, andremote digital selling.

NMG'spriority is to develop a highly engaged and high-performing team whereeveryone belongs. The business attracts and retains best-in-class talentthrough unique offerings provided to associates in addition to standardemployer benefits. These include an innovative way of working,associate discounts on merchandise, tuition reimbursement, associatehardship fund, and paid time off to volunteer, to name a few.

Aspart of NMG's Environmental, Social, Governance (ESG) work, theorganization is focused on driving its core value of being "All Heart."NMG is also assessing its current environmental and social impact whiledeveloping a three-year plan to lead the luxury industry in itscommitment and transparency to environmental and social sustainability.NMG strives to become an employer of choice, driven by a culture ofBelonging. A dedicated team focuses on this journey, directly impactinghow NMG conducts business throughout the workforce, workplace, andmarketplace dimensions.

NMGhas incredibly passionate and committed corporate and store associates.NMG offers associates an environment where everyone feels welcomed,nurtured, and empowered. Our associates are the heart of NMG. As anorganization, NMG leads with love - love for customers, love forassociates, and love for brand partners.

Qualifications:

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

Greets and welcomes clients throughout all areas of the store
Connects with clients in a friendly and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
Graciously takes returns and offers options based on client's needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the InCircle program and opens new accounts
Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
Ensures audit compliance

Contribute to team success

Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company

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