IT Help Desk Support Agent Mon- Fri 8am- 4:30pm

Experis is helping a healthcare system in Baltimore, Maryland on an opportunity for an IT Help Desk Support Center agent.This role will work remotely Monday through Friday 8:00am to 4:30pm.However if there is an outage or training, employees will need to come onsite to downtown Baltimore.

Under the supervision, perform first level IT support for incidents.Incidents are reported via telephone or electronic media.Incidents include but are not limited to password resets, basic hardware and connectivity issues, application access issues, etc.Provide basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems.Log pertinent information for problem documentation, ask appropriate investigative questions in order to determine the nature of the problem and possible solutions, prioritize according to documented protocols, and triage as appropriate.

Job Scope/Complexity:
Work under guidance and direction.Entry level position.Works calls assigned by automated call system.Work is measured by call productivity. IT Help Desk Support position.

6 month Contract to Hire
Pay: $20-$23/hr W2. Excellent benefits after converting to permanent in 6 months.

Job Responsibilities:
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.