Hotel Front Desk Attendant

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Mitigate customer complaints as needed

Communicate with housekeeping to make sure guest rooms are ready

Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems

1+ year of hotel industry experience or related job preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Well-versed in taking telephone calls and handling stressful situations

Must have graduated high school, received a GED or equivalent

About Company:

A gathering place for wanderers and a resting place for free spirits, each Bluebird by Lark draws inspiration from the great American tradition of hitting the open road with the wind in your hair and the unexpected unfurling before you. There are unforgettable discoveries just miles from your doorstep, and life-changing experiences further afieldand well be waiting for you when you get there. Think of Bluebird as the friend who discovered the coolest new place and cant wait to show you around. A place where adventurers of all stripes gather around the fire to tell stories from the road. A place destined to become one of your favorite memories from along the waybecause we know that its the moments in-between that often mean the most to us.

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