Inside Sales Representative

Job Description

Responsibilities

In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and will provide sales support to users of our education products and services.

The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.

1. Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.

2. Track customer inquiries using online support management systems and tools.

3. Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.

4. Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.

5. Participate as needed with company meetings and training of new team members.

6. Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learnings multiple websites and applications.

7. Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.

8. Other duties as assigned.

Company Overview

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness. We strongly believe that quality education is the foundation for success. Our mission is to lead others to achieve more and thrive in their careers, transforming not only their professional lives but also their everyday experiences. Through our comprehensive range of products and career training programs, we enable professionals to obtain licenses, maintain their credentials, and acquire the skills needed to excel in their respective fields.

OnCourse Learning, a Colibri Group brand, is a premier enterprise compliance, risk management, and professional development education solutions provider. Over 10,000 financial institutions and partners have adopted OnCourse Learning solutions to efficiently manage complexity, change, and growth. We've empowered over 300,000 mortgage students, both beginners, and professionals, to fulfill legal requirements, achieve professional goals, and accelerate their careers.

Skills and Requirements

Must Haves

High School Diploma required, College Degree preferred; 2+ years related experience

Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.

Sales background and knowledge including developing report with customers and following up with leads.

Ability to maintain confidentiality.

Excellent customer service skills.

Excellent organizational, interpersonal, written, and verbal communication skills.

Must be detail-oriented and possess exceptional problem-solving and follow-up skills.

Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.

Ability to work well in a team structure, while moderately supervised. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].