Store Manager

ABOUT US

Sassanova has been dressing fashionable women since 2003 and we are passionate about curating versatile and sophisticated wardrobes for our fashion-forward clients. With three locations in Maryland: Green Spring Station/Lutherville, Bethesda Row, and Harbor East/Baltimore, we carry a highly curated collection of contemporary womens fashion, shoes, and accessories. At Sassanova, you can expect classic, well-made apparel which will have a place in your closet for years to come, as well as vibrant, fun and on-trend looks that are as unique as our clients.

POSITION OVERVIEW

Sassanova is seeking a high energy, results-oriented team leader to manage its Bethesda location. As Store Manager, you will be responsible for creating a highly productive environment where customer expectations are continuously exceeded, financial goals are met, and a cohesive team is developed and motivated to perform. You will be a key part of our mission to create an enjoyable, memorable and inspiring shopping experience that makes Sassanova the preferred destination for all of our clients styling needs. The ideal candidate has exceptional leadership skills, a proven track record of driving sales and exceeding targets, and a passion for helping others look and feel like the best versions of themselves. This is a full-time position offering competitive compensation and an opportunity to grow as the business expands.

KEY JOB FUNCTIONS

• Drive store-level financial and operational results by consistently monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets.
• Lead by example in providing exceptional customer service and cultivating strong relationships with clients to drive sales and foster loyalty.
• Develop and implement strategic sales plans to achieve revenue targets and maximize profitability, analyzing sales reports and KPIs to identify trends and opportunities.
• Recruit, train, and develop a high-performing team of sales associates, providing ongoing coaching and feedback to enhance performance and foster a positive work environment.
• Ensure operational excellence through effective management of inventory, including receiving shipments, conducting regular stock checks, and coordinating merchandise transfers.
• Oversee merchandising and visual presentation standards to create an inviting and luxurious shopping environment that showcases our brand aesthetic.
• Maintain compliance with company policies and procedures, including cash handling, security protocols, and health and safety regulations.
• Collaborate with the marketing team to execute promotional events, seasonal campaigns, and VIP client initiatives to drive traffic and elevate the brand experience.
• Foster a culture of continuous improvement, staying informed about industry and style trends and best practices, and implementing innovative strategies to enhance the customer experience and drive sales.

QUALIFICATIONS

While we recognize these characteristics as contributing to the success of our best managers, we value diverse backgrounds and are open to candidates with relevant experience who demonstrate a passion for fashion and strong leadership skills.

• A minimum of five years retail management experience, preferably in a high-end or luxury fashion environment.
• A proven track record of achieving and exceeding sales targets, with a strong understanding of sales techniques and customer relationship management.
• Demonstrated ability to build and maintain a book of business, including cultivating relationships with repeat clients and driving sales through personalized service and targeted outreach initiatives.
• Exceptional leadership and interpersonal skills: You are energized by working with people, both customers and your team.
• A bias towards action: You are an owner who does not hesitate to roll up your sleeves and do whatever it takes to get the job done.
• The desire to coach and mentor: You see potential in your team and enjoy growing that potential; you have experience motivating and inspiring your team to deliver exceptional results.
• An eye for detail: You know that the little things be it cleanliness, the extra touch, or a few decimals can make all the difference.
• The desire to problem solve: You like finding problems and fixing them.
• The ability to multitask: You can prioritize and execute at many different tasks each day.
• The desire to learn: You recognize that the world of retail is ever changing and you want to be at the forefront of it.
• Proficiency in GSuite and experience with retail POS systems (e.g., Lightspeed).
• Physical requirements: Ability to stand 8-10 hours, light lifting (up to 15 lbs).
• Flexibility to work a variable schedule, including evenings, weekends, and holidays, as needed.
• A keen eye for style trends, with a deep understanding of luxury brands and designer collections.

BENEFITS

• Competitive salary commensurate with experience
• Performance-based bonuses
• Employee discounts on merchandise
• Opportunities for career growth and advancement

Join our team and be part of a dynamic and innovative retail environment where you can showcase your passion for luxury fashion and make a meaningful impact on our brand's success. Apply now to start your journey with Sassanova!