Customer Success Executive

Customer Success Executive (CSE) role for the Defense Information Systems Agency (DISA) is a highly visible, strategic role within Cisco's Customer Experience (CX) organization. We build deep relationships with customer senior military and civilian leadership, partners and the extended Cisco account team members in achieving their goals. With the transformation to software subscription, CX is crucial, we are writing a history and you can contribute to and help craft this bold journey we are on.

What You'll Do

As CSEs, we are ultimately accountable for successful adoption and value realization for the products, software and services our customers have purchased. You will:

• Deeply understand DISA's business goals, environment, challenges and operational maturity
• Be the customer and people champion
• Build and cultivate strong executive relationships to develop a coordinated and deep view of the immediate needs and current programs
• Help the DISA and their customers accelerate through the customer lifecycle to realize the encouraged outcomes
• Ensure customers use and love purchased Cisco solutions, software and services
• Provide customer insights based on solid grasp of the best methodologies for architecture, implementation, adoption & migrations
• Leads customer success motion from onboarding to business value realization (optimize)
• Post-sales orchestration of all company wide and Partner resources (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success
• Lead Quarterly Success Reviews

Who You Are

You are an industry encouraging leader who can evangelize Cisco, our solutions and our services. In addition, as a CSE you are keen at identifying new opportunities to expand your value within a customer.

• Experience leading Customer Experience transformation work or Customer Success programs.
• Active security clearance - Top Secret (TS/SCI)
  
• Deep understanding of how DISA operates
• 10+ years of experience with the military departments and agencies across the Department of Defense (DoD).
• Experience building positive relationships and influencing others.
• Success leading and coordinating teams to ensure flawless engagements with clients, partners, and sales teams.
• Ability to shift from developing high level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration.
• Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner.
• Comfortable working in a highly matrixed and sometimes ambiguous environment.
• Expert consultant who advises team members on strategies and standard methodologies.
• Motivates, encourages and continually develops team members while handling conflict effectively.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco