Banquet Setup/Houseman

****PURPOSE:****

To provide consistent quality service in set up. Includes set up and clean up at all banquet functions assigned, in an efficient manner

**RESPONSIBILITIES:**

1. Know your work schedule and follow it with a high degree of reliability.

2. Interact with clients, vendors, and co-workers in a professional and customer service manner.

3. Maintain high standards of personal appearance and grooming.

4. Maintain a clean, neat and orderly work area.

5. Perform your job according to standard operating procedures.

6. Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.

7. Implement hotel safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following OSHA Hazcom program and safe lifting techniques.

8. Utilize protective equipment, when applicable.

9. Promptly report accidents, injuries, property damage or loss to supervisor.

10. Promptly report substandard (unsafe) conditions to supervisor.

11. Keep accurate communication flowing freely among all hotel departments.

12. Inform management promptly of any work-related problems or guest complaints.

13. Maintain professional, amicable relationships with all resort departments, managers, staff, vendors, and community and professional contacts

14. Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.

15. Attend all scheduled training classes and meetings.

16. Train and supervise other employees as directed by management.

17. Continue to learn and grow in your position.

18. Perform any reasonable request as assigned or directed by management.

19. Provide for a safe work environment by following all safety and security procedures and rules.

20. Arrange for reasonable accommodations for person(s) with disabilities.

21. Assist person(s) with a disability.

22. Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and employees.

Ensure familiarity with designated function and prepare all the required set ups.

**CUSTOMER SERVICE:**

Provide prompt and courteous service to all guests

**PRODUCT DELIVERY:**

Ensure that tables and break down stations are well set up, cleaned and stocked as mandated by the banquet captain

Ensure that all serving items are clean, polished and in good condition

Ensure all work areas used by banquet staff are adequately stocked and cleaned

Ensure that linens are clean, wrinkle free and in good condition

Ensure that soiled linen, dirty plates and utensils are removed and taken to the appropriate area

Perform opening and closing procedures as assigned by the banquet captain or manager

Assist in the plating of meals which is putting the plates on the tray and serving the plates to the guests

Complete assigned side work before checking out with the banquet captain

Comply with all policies and standard operating procedures of the hotel

**SAFETY, SANITATION & SECURITY:**

Adhere to all fire, safety and security procedures according to hotel policies

Maintain a clean sanitary workplace at all times

Maintain proper food handling procedures

Be dressed and groomed with the utmost hygiene and in proper uniform

Ensure that there are no safety hazards at any time clean up spills promptly, place signature if necessary, remove broken glass etc. Call security/banquet manager if any blood, vomit or bodily fluids present

**KNOWLEDGE, SKILLS & ABILITIES:**

**Education:** High School diploma preferred

**Experience:** Minimum of 6 months to 1 year of previous banquet houseman experience. Background in hotel banquets preferred

**Other:** Good guest service skills required. Able to communicate effectively in English with guests and fellow associates and able to maintain good interpersonal relationships. Able to follow written and verbal English communication. Must possess mobility to move through various areas of the hotel. Able to stand and walk extensively at a fast pace throughout work shift. Able to stoop, bend, lift and carry an average of 50lbs.

**PHYSICAL REQUIREMENTS:**

**Work Environment**

**Inside:** could be up to 100% of 8-hour day

**Outside:** could be up to 100% of 8-hour day

**Lifting/Pushing/Pulling/Carrying**

Lifting and carrying up to and including 50 lbs of furniture, trays, chaffers, etc. at any given function.

**Bending/Kneeling**

Bending required at any given function to set down trays, retrieve fallen objects, etc.

**Mobility**

Moving plants, etc. to and from various function settings

**Continuous Standing**

Continuous walking and standing required for entire length of each function and shift

**Climbing Stairs**

Up to approximately 2 flights of steps 5 % of daily activity

**Driving**

Golf Cart 5% daily, if needed

**Chemicals/Agents**

Standard cleaning products and sterno fuel for chaffers at every function

**Protective Clothing**

Type: Rubber Gloves Protective Eyewear Other

**Equipment Operated**

Coffee and Tea machines, chaffers

****JOB IMPACT:****

**Summary:** To provide consistent, quality service to all guests. Do all that is required at the front and back of house.

**Hours Required:** The hotel operates seven days a week, 24 hours a day. General business demands the hours worked per week, including nights, weekends and holidays. Management retains the discretion to add or change duties of the position at any time