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Operations Analyst

Winmax Systems

Posted on: 27 Mar 2024

Job Location: Pittsburgh, US

Job Description:

Title:Operations Analyst

Location:Pittsburgh,PA(Hybrid) (rotating between 8 AM-5 PM, 9 AM-6 PM, 10 AM-7 PM, and 11 AM-8 PM shifts)

Contract:6+ Month

Job Description:

The Procurement Operations Specialist is the face and voice of SAP Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of SAP Ariba solutions to facilitate a global exchange of goods and services in the world's largest business-to-business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
Provides inbound application and functional support for all relevant SAP Ariba applications, both internally and externally, by way of chat, web form, and phone.
Resolves 80% of issues without escalation.
Respond to customer inquiries in a timely manner and within service level objectives.
Successfully documents all requests through the CRM system while adhering to all documented procedures.
Provides general assistance to other teams within Global Product Support and SAP.
Conducts all customer interactions in a manner that presents SAP in a positive light. Specialists are required to be respectful, fair, gracious, and knowledgeable and to uphold the core values established by SAP.
Ensures that individual performance meets or exceeds the department standards.
All other duties as assigned

Basic Minimum Qualifications
Bachelor's degree or 2-year Technical school degree preferred.

Preferred Qualifications
Bilingual Candidate who speaks Spanish and English is preferred, but not required.
Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
Minimum of 1-year work experience preferred.
Customer focus and stress tolerance.
Superior communication and telephone skills.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Strong troubleshooting and problem-solving skills.
Ability to adapt support style to align with the technical capabilities of the customer.
Previous customer service experience strongly desired.
Experience or education in working with individuals from diverse cultures preferred.

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