Shift Supervisor - Fleet Services - Harvey, IL

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Job Description **Seeking a full time shift supervisor to manage the 3rd shift at our Harvey location.**

**Supervisor experience in an automotive or HD truck shop is a plus!**

**Days on will be Monday - Friday 3rd shift. 10:00pm to 8:00am.**

**This job offers 401K, health, dental, life insurance, vacation pay, holiday pay, bonus incentive and much more!**

**Summary**

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

**Essential Functions**

* Workflow Management:

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

Ensures all warranty policies and procedures are executed

Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate

Responsible for conducting yard checks to ensure proper work scheduling and prioritization

* Labor Management

Provides management, training and development of all personnel assigned

Responsible for Performance Management of all assigned personnel

* Customer Management:

Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime

Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates

Conduct customer visits as required by the Customer Care Plan

* Asset Management:

Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility

Evaluates needs and makes recommendation for shop tooling and equipment requirements

Assist in the management and oversight of vehicle specifications and vehicle in service/out-service process

Assist in ensuring all vehicles have required specifications in SAM

Responsible for Parts Inventory management, policies and procedures

* Quality Management:

Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work

Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center

Ensure Cleanliness and quality of repair for all maintained vehicles

Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements

Ensure Employee compliance with Safety and EPA regulations and requirements

* Financial Management:

Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives

Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation

Responsible for the customer bill back process to include identification, review and approval of bill back opportunities

Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity

Ensure data integrity in the Shop Management Online system

**Additional Responsibilities**

* Performs other duties as assigned

**Skills and Abilities**

* Ability to professionally represent Ryder and competently interact with customer management

* Strong vehicle diagnostics/repair knowledge (preferred)

* Microsoft Office intermediate preferred

**Qualifications**

* H.S. diploma/GED required

* Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

* Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

* Maintenance and Technical experience in a shop environment required

* Supervisory experience preferred

* Experience with a Shop Management System preferred

* Microsoft Office intermediate preferred

**DOT Regulated**

No

#INDExempt

#FB

#LI

**Job Category**

MaintenanceRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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